{"documents":[{"id":"3c416f5f-3e2a-49b6-b625-6f5407ec8539","type":"terms","version":202607,"effectiveDate":"2026-07-01","gracePeriodEnd":"2026-08-01","content":"Realrun operates an online platform to facilitate letterbox delivery service agreements between Clients and Distributors.\n\nThese Terms and Conditions (**Terms**) constitute a legally binding agreement between Realrun Pty Ltd (ACN 687 701 917) (**Realrun**, **we**, **our** or **us**) and each person (**User** or **you**) who accesses or uses the Realrun website located at www.realrun.com.au, the Realrun mobile application or any associated services, tools or features (collectively, the **Platform**).\n\nBy accessing or using the Platform you acknowledge that you have read, understood and agree to be bound by these Terms, our Privacy Policy and any other Policies we publish from time to time (**Policies**) which are incorporated by reference into these Terms. If you do not agree, you must immediately cease using the Platform.\n\nPlease read these terms and all of our Policies (including the **Community Guidelines**) carefully before using the Realrun Platform.\n\n# 1. Amendment of Terms\n\n1.1 We reserve the right to amend these Terms or the Policies at any time in our discretion by publishing an updated version on the Platform. Except for changes required by law, we will endeavour to provide at least 30 days' notice of material amendments via email or by notice through the Platform (**Amendment Notice**).\n\n1.2 Details of the amendments will be provided to you for review via the Amendment Notice. The next time you log in to the Platform you will be prompted to review and agree to the updated Terms.\n\n1.3 From the date an Amendment Notice is sent, you will be prompted to actively agree to the updated Terms (e.g., by clicking a button saying \"I Accept\") each time you log in to or use the Platform. Your acceptance of the amended Terms will occur when you actively agree to the updated terms or by continuing to use the Platform in any manner after the effective date of any Amendment Notice (including by continuing to perform your obligations under a Distribution Contract or contacting another User), this constitutes acceptance of the amended Terms. Otherwise, any amendments to the Terms will automatically be effective 30 days after the date of the relevant Amendment Notice.\n\n1.4 If you do not accept an amendment, you must stop using the Platform, notify us accordingly and terminate your account in accordance with clause 5.6.\n\n1.5 We reserve the right, without notice and at our sole discretion, to change, suspend, discontinue or impose limits on any aspect or content of this Platform or the products or services offered through this Platform acting reasonably and subject to any applicable law.\n\n1.6 You may only vary or amend these Terms by written agreement with us.\n\n# 2. Nature of the Platform and Realrun Services\n\n2.1 Realrun operates an online marketplace (the Platform) that enables Clients to publish Runs and Distributors to accept Runs and perform the associated Flyer Distribution Services under the terms of the applicable Distribution Contract between a Client and the Distributor. We are not a party to any Distribution Contract.\n\n2.2 Realrun does not employ/engage Distributors, guarantee their performance or supervise the manner in which Flyer Distribution Services are performed. Users are responsible for their compliance with all applicable laws, including workplace, safety and local distribution regulations. Users must comply with all applicable Policies (including the Community Guidelines) when using the Realrun platform and conducting themselves in relation to any run.\n\n2.3 We may provide certain Users with (and Users may accept) the Realrun Services in return for the Realrun Services Fee.\n\n2.4 Notwithstanding clause 2.3, while we may facilitate the posting and management of a Run by providing Users with Realrun Services such as processing payments and providing dispute resolution tools, we do not endorse, guarantee or control any User or any Flyer Distribution Services.\n\n2.5 Nothing in these Terms creates any agency, partnership, joint venture, employee-employer or other similar relationship, except as expressly provided in clause 6.13 (limited payment collection agency). For clarity, any administrative actions taken by a Linked Guardian (including the provision of Guardian Consent or Guarantees through the Minor's account flow) are facilitative only and do not create, evidence or imply any employment or similar relationship between Realrun and any parent/guardian or any Authorised User. No User has the authority to bind Realrun or its representatives or affiliates in any way whatsoever.\n\n\n# 3. Distribution Contract\n\n3.1 An offer is created when a Client posts a Run. Distributors may (but are under no obligation to) accept a Run. A Client may cancel or modify a Run at any time before a Distributor accepts a Run. If the Distributor is a Minor, a Distribution Contract only forms if, in addition to acceptance:\n\n    a. Realrun has, within the Minor's account, recorded and verified the parent or legal guardian's identity, relationship, consent, and guarantees, in a form that Realrun (acting reasonably and in accordance with applicable law) considers acceptable (Guardian Consent);\n\n    b. the recorded parent/guardian identified in the Minor's account has electronically agreed via the Platform, to provide the Client Guarantee for that Minor's obligations under that Distribution Contract and to provide the Realrun Guarantee under these Terms; and\n\n    c. Realrun is satisfied that the Run complies with Under‑18 Work Laws and any Under‑18 Safeguards.\n\nRealrun may refuse, suspend or cancel any Run involving a Minor if these prerequisites are not met.\n\nWhen a Distributor accepts a Run, it accepts the offer made by the Client and a contract (a Distribution Contract) separate to these Terms is formed exclusively between the relevant Client and Distributor on the terms agreed between the parties as documented in the relevant Distribution Contract.\n\n3.2 Upon creation of a Distribution Contract and subject to clause 6:\n\n    a. the Client must pay the Run Price to the Distributor as consideration for its performance of the Flyer Distribution Services specified in the Run;\n\n    b. the Distributor must perform the Flyer Distribution Services as set out in the Distribution Contract in accordance with the Community Guidelines and these Terms;\n\n    c. Realrun has rendered Realrun Services:\n\n        i. to the Client, by facilitating the posting, administration and completion of the relevant Run on the Platform (including related platform, support and payment facilitation services), and the Client must pay the Platform Fee to Realrun for those services. Realrun is deemed to have provided those services, and to have earned the Platform Fee, when the Client publishes the Run on the Platform; and\n\n    ii. to the Distributor, by facilitating the discovery, acceptance and administration of the relevant Run on the Platform (including related platform, support and payment facilitation services), and the Distributor must pay the Distributor Service Fee to Realrun for those services. Realrun is deemed to have provided those services, and to have earned the Distributor Service Fee, when the Distributor accepts the Run on the Platform.\n\n3.3 Subject to clause 6 and the terms of that Distribution Contract:\n\n    a. Once the Distributor has confirmed that the Run has been completed via the Platform, Realrun will verify completion acting reasonably in accordance with these Terms and the Community Guidelines and for Platform administration purposes, make a completion determination. The Client will be prompted to review the completion of the Run to either acknowledge the Distributor's notice of completion on the Platform or raise a dispute in accordance with clause 15 within the acceptance window specified in that Distribution Contract and in accordance with the Policies. For a Distributor that is a Minor, the Linked Guardian for that Minor's may submit the completion notice or respond to any Client query or dispute (including raising a dispute on the Minor's behalf) on that Minor's behalf within the same acceptance window. Following Realrun's completion determination (subject to any dispute raised in accordance with clause 15 or any verification hold), Realrun will instruct the Payment Provider to release or procure the release of the Run Price to the Distributor's Payment Account. Where Approved Invoicing Terms apply, Realrun will instruct the Payment Provider to release or procure the release of the Run Price to the Distributor only after receiving cleared funds in full from the Client unless Realrun elects, at its discretion to advance payment. If the Client raises a dispute within the acceptance window, Realrun may withhold the release of the Run Price pending resolution of that dispute in accordance with clause 15. If the Client does not act within the acceptance window (either to raise a dispute or acknowledge completion), the Run will be deemed accepted for Platform administration purposes and Realrun may instruct the Payment Provider to release or procure the release of the Run Price to the Distributor in accordance with these Terms. The Distributor may also raise a dispute in accordance with clause 15.\n\n    b. If neither party takes action within 30 days after the Distributor confirms completion and Realrun is not satisfied the Run was completed, the Run may be cancelled and the Run Price returned to the Client (subject to any Fees and any amount Realrun determines is payable to the Distributor for work commenced) in accordance with clause 7. Realrun will cancel or amend any invoices issued where Approved Invoicing Terms apply.\n\n    c. Following a completion determination made by Realrun in accordance with clause 3.3a. and if Realrun is satisfied (acting reasonably) the Run has been completed, subject to these Terms (e.g. compliance with the Policies, a dispute or failure to complete required verification processes):\n\n        i. any Distributor Service Fee will be payable and Realrun will cause the Distributor Service Fee to be transferred from the Distributor's Payment Account to Realrun; and\n\n        ii. any Platform Fee will be payable and Realrun will cause the Platform Fee to be transferred from the Client's Payment Account to Realrun.\n\n# 4. Registration and account security\n\n## 4.1 Requirement for registration\n\na. Only natural persons and entities capable of contracting under Australian law may hold an account. A Minor may register and use the Platform only where:\n    \n    i. Guardian Consent has been provided to Realrun;\n    \n    ii. Realrun has captured and verified within the Minor's account the parent/legal guardian's identity, relationship, consent and guarantees and the recorded parent/legal guardian has electronically agreed via the Platform to provide the Client Guarantee for that Minor's obligations under each Distribution Contract and to provide the Realrun Guarantee under these Terms and any applicable Policy, in accordance with clause 3.1b. of these Terms; and\n    \n    iii. the Minor and any Client comply with all applicable Under‑18 Work Laws and the Under‑18 Safeguards we publish from time to time. Clients must be over 18 years of age or be entities capable of contracting under Australian law. By creating an account you represent that you meet these requirements and have authority to bind any entity you represent.\n\nb. Realrun reserves the right to make any part of the Platform accessible only to Users who have registered for an account.\n\n## 4.2 Organisation Accounts and Authorised Users\n\nA Client may establish an organisation‑level account on the Platform (**Organisation Account**) and invite or permit one or more natural persons to access and use the Platform on its behalf as authorised representatives (**Authorised Users**). Realrun may require evidence of authority for any Authorised User. The Organisation is responsible for:\n\n    a. ensuring only Authorised Users access the Organisation Account;\n    b. all acts and omissions of its Authorised Users; and\n    c. all Fees and amounts incurred through the Organisation Account.\n\nRealrun may rely on any instruction given by an Authorised User as if given by that Organisation.\n\n## 4.3 Linked Accounts (Underage Users)\n\nWhere a Distributor is a Minor, Realrun will capture and record within the Minor's account, the Linked Guardian's identity, relationship, consent and guarantees, as verified by Realrun (acting reasonably and in accordance with applicable law). The Linked Guardian may, subject to Platform controls, view limited information for safety and administration, provide Guardian Consent and the guarantees, submit or confirm completion, respond to disputes and communications, and manage payout nominations for the Minor's benefit, all via controls tied to the Minor's account. Realrun may require identity, relationship and consent verification and may suspend or limit the Minor's account where it considers the verification to be unsatisfactory.\n\n## 4.4 Username and password\n\na. Upon registration with this Platform, you will be issued with a username and password to access your account. You are responsible for maintaining the security of your password for this Platform. We will not be liable for any loss or damage arising from or in connection with your failure to comply with this security obligation. You agree that we will be entitled to assume that any person using this Platform with your username and password is you or your authorised representative.\n\nb. For an Organisation Account, we may assume that any person using the Platform with credentials provisioned for that Organisation Account is an Authorised User acting with the Organisation's authority. Where an account is associated with an Organisation, Users of that account acknowledge that the administrator nominated by that Organisation may provision or revoke User access to the relevant Organisation Account and Realrun may rely on any instruction given by an Organisation administrator as if given by the Organisation.\n\nc. For Minors, we may assume that administrative actions taken via Platform controls tied to the Minor's account by the Linked Guardian recorded for that account are authorised by that Linked Guardian.\n\nd. You must notify us immediately if you become aware of any known or suspected unauthorised use of your password or any other breach of security impacting your account.\n\n## 4.5 User information\n\na. In order to register an account with the Platform, you must agree to these Terms and provide Realrun with the following as requested:\n\n    i. a valid email address;\n\n    ii. a valid telephone number;\n\n    iii. if you are a Minor: Guardian Consent and any applicable information reasonably required for Realrun to assess compliance with Under 18 Work Laws (eg. age, state/territory of residence, school enrolment status and any required permits);\n\n    iv. for Organisation Accounts, the Organisation's legal name, ABN/ACN, principal place of business, and details for an Organisation administrator and billing contact;\n\n    v. for Minors, parent/guardian identity, relationship and contact details, and information reasonably required by Realrun to verify Guardian Consent and the guarantees recorded within the Minor's account;\n    \n    vi. accurate billing and contact information; and\n\n    vii. any other information that may be required by Realrun during the registration process.\n\nb. You must promptly update this information to maintain its accuracy at all times.\n\nc. You represent and warrant to us that all information provided to us by you, including but not limited to the information provided by you through our account registration module or entered into your account profile or any information or content provided in relation to a Run, is true and not misleading and does not violate any applicable law or regulation or any person's intellectual property or other rights.\n\n## 4.6 Multiple accounts and automated account opening\n\nOther than as permitted under clauses 4.2 and 4.3:\n\na. one person may not maintain more than one account with the Platform. An Organisation Account may have multiple Authorised Users, each with their own login. Accounts registered by \"bots\" or other automated methods are not permitted; and\n\nb. you must maintain control of your Realrun account at all times. This includes not allowing others to use your account (without your consent), or transferring or selling your account or any of its content to another person. You remain liable for all amounts incurred on your account. If you are a Client with an Organisation Account, you must ensure only Authorised Users access your Organisation Account and you remain liable for all activity on that account. If you are recorded as a Linked Guardian for a Minor, you must act in that Minor's best interests when using Platform controls tied to the Minor's account.\n\n## 4.7 Approval of registrations\n\nWe reserve the right to accept or reject any application for registration of an account with this Platform.\n\n## 4.8 Minors\n\nAs outlined in clause 4.1a. and clause 4.3, Minors may only access and use the Platform as Distributors under certain conditions. Realrun may suspend, limit or cancel a Minor's account or any Run if:\n\na. Guardian Consent cannot be verified or is withdrawn;\n\nb. Realrun cannot verify the Linked Guardian's identity, relationship, consent or guarantees captured within the Minor's account;\n\nc. Realrun is not satisfied there is compliance with Under‑18 Work Laws or the Under‑18 Safeguards (for example, limits on hours, curfews, supervision requirements, or prohibited tasks); or\n\nd. a Client attempts to engage a Minor for a Run that is unsafe or unsuitable. Realrun may impose additional limits for Minors (including limits on times of day, maximum daily/weekly hours, break requirements, and prohibited locations or delivery methods) for safety purposes or in order to comply with Under 18 Work Laws and/or Under 18 Safeguards.\n\n# 5. User Obligations\n\n5.1 Each User must:\n\n    a. comply with these Terms, the provisions of any applicable Distribution Contract, the Policies (including the Community Guidelines) and all applicable laws;\n\n    b. post only accurate, current and complete information on the Realrun Platform;\n\n    c. obtain and maintain any licences, permits, insurances and authorisations required to perform or procure Flyer Distribution Services;\n\n    d. not engage in any fraudulent, misleading, defamatory, offensive or illegal conduct, or any conduct in breach of the Terms or Policies; and\n\n    e. not circumvent the Platform by soliciting or accepting payment for Runs outside the Platform for transactions initiated via the Platform for a period of 6 months after first contact, unless expressly permitted by us in writing.\n\nWhere a User acts on behalf of an Organisation, the Organisation is responsible for that User's conduct and compliance. Where a Minor uses the Platform, the Linked Guardian for that Minor is responsible for supervising that Minor's Platform use and performance of any Run.\n\n5.2 The Distributor must have the right, licence or all other necessary skills (as applicable) to provide the relevant Flyer Distribution Services contracted under a Distribution Contract and the right to work in the jurisdiction where the Flyer Distribution Services are performed. If the Distributor is a Minor:\n\n    a. the Distributor and the Client must comply with applicable Under‑18 Work Laws and the Under‑18 Safeguards;\n\n    b. the Client must not require or encourage the Distributor to perform prohibited or unsafe activities (including driving a vehicle, entering private property beyond an accessible letterbox, or delivering during prohibited hours); and\n\n    c. the Client must accommodate any required supervision or rest breaks.\n\n5.3 Users must comply with all local distribution laws and signage (including \"No Junk Mail/No Advertising Material\") and any access restrictions. Users must also comply with all applicable tax and regulatory obligations in relation to a Distribution Contract.\n\n5.4 The Distributor may subcontract the performance of Flyer Distribution Services to a third party if:\n\n    a. the relevant Client has provided prior written consent;\n    b. the third party is a User; and\n    c. enters into a separate Distribution Contract with that Client.\n\n5.5 **Breach**\n\n    a. If Realrun determines at its sole discretion (acting reasonably) that you have breached any obligation under this clause 5, without limiting any other remedies available to Realrun at law or in equity, Realrun reserves the right to, without notice:\n        \n        i. temporarily or indefinitely suspend, or terminate, your access to the Platform or refuse to provide products or services to you if:\n\n            A. you breach the provisions of clause 5.1;\n\n            B. Realrun is unable to verify or authenticate any information that you provide to us; or\n            \n            C. Realrun believes that your actions may cause damage and/or legal liability to Realrun, any of its customers or suppliers or any other person.\n\n        ii. remove any Run you have submitted; or\n\n        iii. remove or block access to any information and/or materials (in whole or in part) that Realrun, at its sole and absolute discretion, regards in any way to be objectionable or in violation of any applicable law, any person's intellectual property rights or these Terms.\n\n5.6 **Termination**\n\na. You may terminate your account at any time via your account settings or by written notice to us.\n\nb. Termination does not affect any accrued rights or obligations as at the effective date of termination. Clauses which by their nature should survive termination (including but not limited to clauses 6, 8, 11, 12, 14, 15, 17 and 18) remain in force.\n\n# 6. Payments\n\n6.1 In accordance with this clause 6, the terms of the applicable Distribution Contract and the Policies, Realrun will instruct the Payment Provider to transfer or procure the transfer of the:\n\n    a. Run Price from the Client's Payment Account or from the applicable settlement account controlled by the Payment Provider (where Approved Invoicing Terms apply) to the Distributor's Payment Account;\n\n    b. Platform Fee from the Client's Payment Account or from the applicable settlement account controlled by the Payment Provider (where Approved Invoicing Terms apply) to Realrun; and\n\n    c. Distributor Service Fee from the Distributor's Payment Account to Realrun.\n    \nWhere the Distributor is a Minor, Realrun may instruct the Payment Provider to transfer or procure the transfer of the Run Price (where permitted by law and these Terms) to:\n\n    a. the Minor's Payment Account; or\n    \n    b. a Payment Account nominated by the Linked Guardian and recorded within the Minor's account for the Minor's benefit.\n\nRealrun may also apply the same treatment in respect of the payment of any Fee payable by the Distributor where the Distributor is a Minor. This may include instructing the Payment Provider to transfer or procure the transfer of payment from a Payment Account in the Linked Guadian's name for the Minor's benefit.\n\n6.2 **Payment Methods**\n\n    a. Payments made through the Platform may be made:\n\n        i. by credit/debit cards;\n\n        ii. by direct bank deposit through electronic funds transfer (EFT); and\n\n        iii. by invoice on Approved Invoicing Terms offered by Realrun to eligible Clients, processed by the Payment Provider.\n\n    b. All payment obligations must be discharged through the Platform (including in relation to the Approved Invoicing Terms) or the Payment Provider and are not satisfied by off-Platform payments.\n\n6.3 **Approved Invoicing Terms and Organisation billing**\n\n    a. Realrun may, at its discretion, offer Approved Invoicing Terms to eligible Clients. Where Approved Invoicing Terms apply:\n\n        i. Realrun accepts invoice payment from the Client for the Run Price and applicable Fees;\n\n        ii. payment is due within the timeframe set out in that invoice;\n\n        iii. Realrun in its discretion acting reasonably without limiting any of its rights, may suspend access to the Platform, suspend or cancel a Client's Runs (including Runs that are accepted but not yet commenced), withhold further funds releases, amend credit limits or amend the Approved Invoicing Terms (including revoking the Client's eligibility to make payments under the Approved Invoicing Terms or requiring the Client to provide corporate/bank guarantees) if any amount is overdue or risk thresholds are exceeded;\n\n        iv. Realrun may charge reasonable Fees or interest (in accordance with clause 6.6d.) on overdue amounts and recover reasonable costs of collection, in each case to the extent permitted by law; and\n\n        v. Approved Invoicing Terms may be offered to a Client which holds an Organisation Account and accordingly, related invoices may be addressed to that Organisation.\n\n    b. An Organisation may nominate an administrator or billing contact. Realrun may rely on instructions from that nominated contact regarding payment methods for Runs posted by the Organisation or its Authorised Users, and may consolidate invoices and statements at the Organisation level. The Organisation is liable for all Fees and Run Prices incurred by its Authorised Users.\n\n6.4 **Payment Provider**\n\n    a. Realrun uses a third-party payment gateway provided by Stripe for its secure payment transactions. Payments made through the payment gateway provided are subject to the Payment Provider's own terms and conditions and privacy policy. For more information about the Payment Provider, please review information provided on the Payment Provider's website ([https://stripe.com/au/legal/payment-terms/](https://stripe.com/au/legal/payment-terms/)).\n\n    b. Unless you expressly consent otherwise, we do not see or have access to any Personal Information that you may provide to the Payment Provider other than information that is required in accordance with clause 4.5 (eg, your name, email address and billing/postal details).\n\n    c. In so far as it is relevant to the processing of payments made through the Platform, the Payment Provider's terms at [https://stripe.com/au/legal/payment-terms/](https://stripe.com/au/legal/payment-terms/) are incorporated into these Terms and will prevail over these Terms to the extent of any inconsistency in relation to the processing of payments made through the Platform.\n\n    d. If Realrun changes its Payment Provider you may be asked to agree to any further additional terms with those providers. If you do not agree to them, you will be given alternative means of payment.\n\n6.5 **Card Payments**\n\nPlease note that we may be unable to accept credit cards issued by banks outside of Australia in some cases. Realrun may charge additional transaction fees for paying by credit card.\n\n6.6 **EFT and invoice payment mechanics**\n\n    a. Where a User elects to pay or receive payment via EFT upfront, at the time of payment, Realrun will instruct the Payment Provider to provide or procure the provision of payment instructions (including bank details and reference details) or proof of payment to the User. Realrun will apply those funds in accordance with these Terms.\n\n    b. Where an eligible Client seeks to make payment under the Approved Invoicing Terms, Realrun will issue a tax invoice for the applicable Run (including any relevant Fees payable) upon the publishing of a Run (or as soon as reasonably practicable after the Run).\n\n    c. The eligible Client must notify Realrun in writing if they intend to dispute an invoice within 5 Business Days of the invoice date, with reasonable particulars. Failure to notify Realrun of a dispute within that period constitutes acceptance of that invoice. Undisputed amounts are due and payable by the due date of that invoice.\n\n    d. Realrun may charge interest on any overdue amounts owed by a User at 5% per annum above the RBA cash rate, calculated on a monthly basis.\n\n    e. In relation to payments made under Approved Invoicing Terms, Realrun has no obligation to release the Run Price to a Distributor until Realrun receives cleared funds from the relevant Client. Realrun may, in its discretion, advance funds to the Distributor, any such advance does not waive that Client's obligation to pay the invoice.\n\n    f. If you elect to make or receive upfront payment by direct deposit using EFT, after the payment instruction has been submitted, we will send you information (via an email or through a notification on the Platform) confirming payment instructions for you to make the payment (including providing information such as our bank account details and a reference number for the payment) or a tax invoice to confirm payment has been made to you.\n\n6.7 **Refunds and other remedies**\n\nSubject to any Non-Excludable Condition and except as expressly provided otherwise in these Terms, all amounts paid through the Platform are non-refundable. Further information on the steps that we will take to remedy any breach of any Non-Excludable Condition is provided under clause 12.1 below. For more information about obtaining refunds from third party suppliers, see clause 17.6 below.\n\n6.8 **Payment Processing Times**\n\n    a. Any payments made to/taken from Users (including payments of the Fees and the Run Price) will be processed in accordance with the timelines set out in the applicable Distribution Contract or in accordance with these Terms or the applicable Policy. Where Policies specify payout cycles, those Policies are incorporated by reference and may be updated by notice.\n\n    b. Where Approved Invoicing Terms apply, payments from Clients will be due in accordance with the due date set out in the applicable invoice.\n\n    c. Payment of the Run Price to Distributors for Runs that are funded under the Approved Invoicing Terms will be made as soon as reasonably practical upon the Payment Provider's receipt of cleared funds in full from the Client, in accordance with the Policies and subject to any disputes and verification holds. Realrun may, in its discretion, elect to advance payment of the Run Price to the Distributor following Realrun's completion determination under clause 3.3, notwithstanding that the Client's invoice remains outstanding.\n\n6.9 **Set off**\n\nAny outstanding amounts owed by/to a User (including any overdue amount under the Approved Invoicing Terms) may be offset by Realrun against any payment made to a User. For a Client that holds an Organisation Account, Realrun may set off any amount owed by the Organisation or any Authorised User under that Organisation Account against any amount otherwise payable to the Organisation under these Terms. For a Distributor that is a Minor, Realrun may set off any amount owed by that Distributor against any amount otherwise payable to that Distributor or to a guardian‑nominated Payment Account recorded within the Minor's account under these Terms.\n\n6.10 **Security**\n\n    a. While our Platform's hosting providers employ secure technology for transactions with our Users, we will not be responsible for any damages, including Consequential Losses, that may be suffered by a User whose information is used in a fraudulent or unauthorised manner by any person other than Realrun.\n\n    b. Realrun may request further information from you on behalf of the Payment Provider, such as a copy of your credit card and/or other identification documentation, as part of our internal validation procedures. These procedures help protect bank and credit card account holders from online fraud. Any payment made through the Platform is subject to our internal fraud prevention/anti-money laundering procedures and may be withheld by the Payment Provider until these procedures are completed. If further information is requested and you do not provide the requested information within such time as we consider appropriate at our discretion, the payment may be cancelled and, if we have received payment, it will be refunded back to you in cash.\n\n6.11 **Guardian Guarantees**\n\n    a. For each Distribution Contract entered into by a Minor, the applicable Linked Guardian unconditionally and irrevocably guarantees, as principal debtor, the punctual payment of all amounts, and the performance of all obligations, that the Minor owes to the Client under that Distribution Contract (Client Guarantee). This guarantee applies to each Distribution Contract entered into by that Minor.\n\n    b. Where a Minor is a User, the applicable Linked Guardian unconditionally and irrevocably guarantees, as principal debtor, the punctual payment of all amounts and the performance of all obligations that the Minor owes to Realrun under these Terms and any applicable Policy (Realrun Guarantee). This guarantee covers all of the Minor's use of, and conduct on and in connection with, the Platform and the Flyer Distribution Services.\n\n    c. On a Minor's default under a Distribution Contract or these Terms (as applicable), the Linked Guardian in respect of that Minor must, without demand, pay any unpaid amounts and is liable for the enforcing party's reasonable recovery costs, to the extent permitted by law.\n\n    d. Each of the Client Guarantee and the Realrun Guarantee:\n\n        i. is a continuing guarantee;\n\n        ii.. is not affected by any variation, waiver, release or compromise or by that Minor turning 18; and\n\n        iii. covers the Minor's obligations that may otherwise be void, voidable or unenforceable (including due to capacity).\n\n    e. Electronic acceptance through the Platform is effective for both the Client Guarantee and Realrun Guarantee. Realrun may require the Linked Guardian to execute additional confirmations reasonably necessary to evidence either guarantee.\n\n    f. The Client may enforce the Client Guarantee directly against the Linked Guardian and Realrun may enforce the Realrun Guarantee directly against the Linked Guardian.\n\n6.12 All fees (unless stated otherwise) are payable in Australian dollars and are GST inclusive unless expressly stated otherwise (eg. such as in accordance with clause 7.4).\n\n6.13 Amounts paid to Realrun or the Payment Provider under these Terms are not held on trust or in escrow unless required by law. Each Distributor appoints Realrun or the Payment Provider (as applicable) as its limited payment collection agent solely for the purpose of accepting the Run Price from the Client via the Payment Provider and instructing disbursement under these Terms. Neither Realrun nor the Payment Provider will pay interest on amounts held pending disbursement, and Users have no entitlement to any interest or float. Realrun's or the Payment Provider's agency is limited to payment collection and disbursement instructions and does not create any fiduciary, custodial or broader agency relationship. For the avoidance of doubt, Realrun does not provide, and the Platform is not, a financial product, custodial service or remittance service.\n\n6.14 If Realrun introduces a new service on the Realrun Platform, in accordance with clause 1, we will notify you of any amendments we may need to make to the Terms and the Fees applying to that service will be payable from the launch of the service.\n\n6.15 Realrun reserves the right to amend the amount of any Fees (including the Platform Fee and Distributor Service Fee) from time to time and any changes will be notified to you in accordance with clause 1.\n\n6.16 Realrun will issue tax invoices for any payable Fee and for the Run Price where an eligible Client makes payment under the Approved Invoicing Terms. The Client and Distributor are responsible for any GST applicable to the Run Price under a Distribution Contract. Where Realrun pays/procures payment to the Distributor, Realrun may issue recipient created tax invoices to the Distributor and the Client for the Run Price in accordance with an agreement that complies with the requirements set by the Australian Tax Office. The Distributor must not issue tax invoices to Realrun for supplies covered by a recipient created tax invoices. Each party is responsible for its own GST compliance in relation to supplies made by it.\n\n6.17 If Realrun issues any recipient created tax invoice, it will be under a written agreement that satisfies the requirements of the Australian Tax Office.\n\n6.18 **Withholding and Deductions**\n\nNotwithstanding any other provision of these Terms, and solely in the course of facilitating payments via the Payment Provider as a limited payment collection agent (as outlined above in clause 6.13), Realrun may, to the extent permitted or required by applicable law and for Platform administration purposes, instruct the Payment Provider to deduct or withhold from any amount otherwise payable to a User (payee) any sum that Realrun reasonably determines must be deducted or withheld under these Terms or in accordance with applicable law.\n\nRealrun may give such instructions to the Payment Provider where:\n\n    a. Realrun or the Payment Provider is required by applicable law to make a deduction or withholding (including for or on account of taxes or other statutory amounts); or\n\n    b. Realrun, acting reasonably and for Platform administration purposes, implements controls or adjustments in connection with a payment (including chargebacks, refunds, reconciliation corrections or fee adjustments), provided that any deduction or withholding is permitted under applicable law and these Terms.\n\nIf Realrun reasonably considers that a deduction or withholding may apply, Realrun may request that the payee provide valid supporting documentation evidencing an exemption, reduction or other relief (including, as applicable, tax residency certificates, exemption certificates, withholding variations or other relevant materials). The payee must promptly provide such documentation to Realrun, and if requested to the Payment Provider, in a form acceptable to Realrun, acting reasonably, and in any event before the scheduled payment date. If valid documentation is provided and accepted, Realrun will instruct the Payment Provider to apply the exemption, reduction or relief to the extent permitted by law.\n\nWhere a deduction or withholding is made in accordance with this clause, Realrun (or the Payment Provider, as applicable) will, to the extent required by law and acting reasonably, provide the payee with receipts, proof of payment and any other relevant documentation evidencing the deduction or withholding and any amount remitted to the relevant Government Agency or applied under Platform administration processes. Realrun may provide such documentation electronically through the Platform or by directing the payee to the Payment Provider's records.\n\nRealrun will not be liable to pay any amount to the payee on account of any deduction or withholding properly made in accordance with this clause. Any amounts deducted or withheld under this clause will be dealt with in accordance with applicable law, the Payment Provider's processes and these Terms, and the payee remains responsible for any taxes or other statutory amounts that are the payee's liability.\n\n6.19 **Regulatory Cost Pass Through (Non withholding)**\n\nNotwithstanding clause 6.18 or any other provision of these Terms, and solely in the course of facilitating payments via the Payment Provider as a limited payment collection agent (as outlined above in clause 6.13), Realrun acting reasonably, may in accordance with these Terms and to the extent permitted by applicable law, recover from a Distributor any Regulatory Cost Amount actually incurred by Realrun in connection with amounts paid or payable to that Distributor. Realrun may instruct the Payment Provider to deduct the Regulatory Cost Amount from any payout otherwise due to the Distributor under these Terms or, if insufficient, invoice the Distributor for the balance as a debt due.\n\nBefore recovering a Regulatory Cost Amount, Realrun will provide the Distributor with an itemised statement describing the basis of the recovery and the calculation method and, to the extent reasonably available, supporting information evidencing the impost incurred and its attribution. Realrun may request reasonable information from the Distributor to complete the attribution calculation.\n\nNothing in this clause 6.13 gives rise to an employment or joint venture or similar relationship between a Distributor and Realrun. As set out in clause 2, the Platform operates on a facilitative basis only, and Realrun's recovery of a Regulatory Cost Amount does not create, evidence or imply an employment or similar relationship.\n\nFor clarity, a Regulatory Cost Amount is not a deduction or withholding for or on account of taxes from a payment under clause 6.18 and is recovered only to the extent lawful and proportionate to amounts actually incurred by Realrun.\n\n# 7. Refunds and Variations\n\n7.1 Subject to clause 7.12, if a Distribution Contract is varied or cancelled for any reason, the following will apply. For the purposes of this clause 7, \"**Cancellation Time**\" means the time the variation takes effect (if the variation results in the termination of the Distribution Contract) under the Terms or the applicable Distribution Contract:\n\n    a. if a Distribution Contract is varied with the agreement of the parties at any time (any variation must be documented in writing and must also be consented to by the applicable parent/guardian who has provided a Client Guarantee in accordance with clause 3.1b.) provided that no variation may be made for the purpose of circumventing or breaching any provision of these Terms or the operation of the Platform, and any such variation will be void and of no effect, the parties authorise Realrun, as applicable, to:\n\n        i. increase the Run Price (and any corresponding Platform Fee or Distributor Service Fee it may charge the respective Users) payable by the Client; or\n        \n        ii. where cleared funds has been received, refund or procure a pro-rata refund of that Run Price from the Client's Payment Account subject to the agreed variation in accordance with clause 7.9.\n\n    Realrun may charge an Administrative Fee to the Users who varied the Distribution Contract.\n\n    b. if the Cancellation Time is:\n\n        i. within 24 hours of the formation of the relevant Distribution Contract, Realrun must refund or procure a pro-rata refund of the Run Price from the Client's Payment Account subject to the completion status of that Run in accordance with clause 7.9. Realrun may charge a Cancellation Fee to the User who cancelled the Distribution Contract, or to the User whose act or omission caused the cancellation, as determined by Realrun acting reasonably, under clause 7.6 or 7.7; or\n\n        ii. more than 24 hours after the formation of the relevant Distribution Contract, Realrun must refund or procure a pro-rata refund of that Run Price from the Client's Payment Account subject to the completion status of that Run in accordance with clause 7.9. Realrun may charge an Administrative Fee and a Cancellation Fee to the User who cancelled the Distribution Contract, or to the User whose act or omission caused the cancellation, as determined by Realrun acting reasonably, under clause 7.6 or 7.7.\n\n    c. Where the Client has made payment under the Approved Invoicing Terms and the funds have not cleared into the relevant settlement account, Realrun will cancel or adjust the relevant invoice to reflect the applicable variation or cancellation, including with respect to any Fees payable as a consequence of the variation or cancellation. No refunds will be provided where funds have not been received.\n\n7.2 If the Distributor is responsible for the cancellation of the Distribution Contract in accordance with clause 7.6, the Cancellation Fee and any Administrative Fee payable, will be payable by the Distributor to Realrun.\n\n7.3 If the Client is responsible for the cancellation of the Distribution Contract in accordance with clause 7.7, the Cancellation Fee and any Administrative Fee payable, will be payable by the Client to Realrun.\n\n7.4 Any Cancellation Fee and Administrative Fee payable in accordance with this clause 7, are exclusive of GST unless stated otherwise, and represent a genuine pre-estimate of the costs and losses Realrun incurs in connection with the cancellation.\n\n7.5 Any Administrative Fee or Cancellation Fee owed by a User to Realrun in accordance with clause 7.1, will be a debt owed by that User to Realrun and for the avoidance of doubt, may be offset by Realrun in accordance with clause 6.9 against any other payment owed at any time to that User.\n\n7.6 Cancellation of a Distribution Contract will be attributable to the Distributor:\n\n    a. where following reasonable but unsuccessful attempts by a Client to contact a Distributor to perform the Distribution Contract, the Distribution Contract is cancelled by the Client; or\n\n    b. the Distributor cancels the Distribution Contract; or\n\n    c. a Distribution Contract is cancelled in accordance with clause 5.5 as a result of the Distributor's conduct.\n\n7.7 A Cancellation of a Distribution Contract will be attributable to a Client where:\n    \n    a. the Client cancels the Distribution Contract (other than in accordance with clause 7.6a.); or\n\n    b. a Distribution Contract is cancelled in accordance with clause 5.5 as a result of the Client's conduct; or\n\n    c. a Run has been automatically cancelled in accordance with clause 3.3a. as a result of the Client's inaction; or\n\n    d. a Run has been automatically cancelled in accordance with clause 5.1a. of the model Distribution Contract.\n\n7.8 If the Client and the Distributor agree to any additional fee payable for terminating the applicable Distribution Contract, it is the responsibility of the party owed the additional fee to claim any amount owed directly from the other party.\n\n7.9 Subject to any banking or payment network delays and in accordance with clause 7.1c., Realrun may take up to 7 days to return or procure the return of the Run Price (less the Administrative Fee or Cancellation Fee or any other Fee, if applicable) to the Client's Payment Account in cash or as an equivalent amount of Realrun Credits, at the User's election.\n\n7.10 If, for any reason, the Run Price cannot be transferred to the Distributor's Payment Account or returned to the Client's Payment Account (as the case may be) or no Claim is otherwise made for the Run Price, the sum equal to this Run Price (Retained Funds) will be retained by the Payment Provider on behalf of the relevant payer in the Payment Account until the funds are able to be transferred, for up to three months from the date the Client procured the payment of the Run Price from its Payment Account to the Distributor's Payment Account (Retention Period). For the avoidance of doubt, the provisions of this clause 7.10 and clause 7.11 will only apply to amounts actually received and held by Realrun or the Payment Provider. If no funds have been received in relation to payments made under the Approved Invoicing Terms, then this clause does not apply.\n\n7.11 Following the completion of the Retention Period, and provided no Claims have been made in respect of those Retained Funds, the Retained Funds will be credited to the Client as cash or in an equal sum of Realrun Credits at the User's discretion.\n\n7.12 Subject to clause 15 and in accordance with clause 7.1c., if the Distribution Contract is cancelled and a User who is party to the Distribution Contract can demonstrate that:\n\n    a. work under a Distribution Contract was at least 80% completed; or\n\n    b. there was a breach of the Community Guidelines,\n\n    c. Realrun may decide to procure a refund of a fair apportionment of the Run Price (determined at its discretion) from the Distributor's Payment Account to the Client's Payment Account (and release the remaining portion of the Run Price to the Distributor) and Realrun may waive its entitlement to the applicable Administrative Fee or Cancellation Fee payable by a User.\n\nFor clarity, any refund will be calculated by reference to a verified delivery percentage and evidence standards set out in the applicable Policy.\n\n7.13 Realrun may suspend a User account for repeated Cancellations.\n\n7.14 Any determination by Realrun under this clause 7 (including as to which User the cancellation is attributable to) will be made in good faith and acting reasonably, based on information available to Realrun at the time.\n\n# 8. Realrun Credits\n\n8.1 Subject to any Non-Excludable Condition, Realrun Credits:\n\n    a. can be used by the credited User to pay for certain Realrun Services or Flyer Distribution Services or Realrun Services;\n\n    b. are not refundable or redeemable for cash unless we provide written consent;\n\n    c. cannot be sold, exchanged or reloaded, assigned or transferred to another account without our written consent;\n\n    d. subject to any applicable laws, are valid until the earlier of:\n\n        i. 3 years from the date the relevant Realrun Credits are credited to the User's account, where the credits are purchased for value; and\n\n        ii. the expiry date notified at the time of issue for promotional, goodwill, bonus or incentive credits; unless we notify a longer period or the law requires otherwise;\n\n    e. must not be reproduced, copied, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the credited User, or stored in a data retrieval system, without Realrun's prior written permission; and\n\n    f. are not legal tender, do not constitute a deposit or financial product and do not earn interest.\n\n8.2 The User credited with Realrun Credits is solely responsible for the security of any Realrun Credits. Save for the Non-excludable Conditions, Realrun will have no liability for any loss or damage to the Realrun Credits and does not have any obligation to replace Realrun Credits.\n\n8.3 Realrun will not accept, and may refuse or cancel, any Realrun Credits or use of Realrun Credits, which it reasonably determines in its discretion, have been used in breach of these Terms or have been forged, tampered with, were issued or applied in error, or involve actual or suspected unlawful, misleading or deceptive conduct or are otherwise fraudulent. Realrun reserves the right to refer any suspected fraudulent activity to relevant law enforcement authorities.\n\n8.4 Subject to applicable law and any Non-Excludable Condition, Realrun is entitled to any value on any Realrun Credits which are not redeemed before the Realrun Credits expire or that are cancelled by Realrun in accordance with these Terms.\n\n8.5 Subject to applicable law and in accordance with clause 1, Realrun may amend the terms of issue of Realrun Credits at any time. Changes apply prospectively and do not affect Realrun Credits already issued where doing so would contravene applicable law or reduce the minimum rights conferred by the Non-Excludable Condition.\n\n8.6 Notwithstanding clause 8.5, if the Realrun Services or the Platform itself is cancelled, suspended or materially changed by Realrun, Realrun will comply with applicable law in dealing with any unexpired Realrun Credits, which may include providing a refund, replacement or alternative remedy where required by law.\n\n# 9. Identity Verification\n\n9.1 Realrun may use Identity Verification Services as part of the provision of Realrun Services or to verify information provided by a User for the purposes of these Terms (including to verify User registration details and User compliance with clause 5.1).\n\n9.2 You agree that Identity Verification Services may not be fully accurate or current as all Realrun Services are dependent on User-supplied information and/or information or information/services provided by third parties.\n\n9.3 You are solely responsible for any use of/reliance on the Identity Verification Services and Realrun does not warrant, guarantee or provide representations as to the accuracy, currency, completeness or suitability of any Identity Verification Services To the extent permitted by applicable law and subject to any Non-Excludable Condition, Realrun bears no responsibility for any use that is made of an Identity Verification Service.\n\n9.4 The terms of issue in relation to the Identity Verification Services may be modified by Realrun at any time in accordance with clause 1. Continued use of the Platform after notice constitutes acceptance of the modified terms.\n\n9.5 The Realrun Platform may also include a User-initiated feedback system to help evaluate Users and their conduct on the Platform or in the course of the performance of their obligations under a Distribution Contract. Feedback represents the opinions of Users, not Realrun, and does not constitute verification, endorsement or a guarantee by Realrun. Realrun may, but is not obliged to, monitor, moderate, remove or refuse to display feedback that breaches these Terms or applicable law.\n\n9.6 Realrun may make Badges available to Distributors for them to demonstrate certain skills/capabilities. The relevant Badge can be requested by the Distributor via the Realrun Platform and Realrun may issue & display the relevant Badge on the Distributor's profile in return for a Fee (determined and chargeable at Realrun's discretion). Obtaining Badges may be conditional upon the provision of certain information or documentation by the Distributor and may involve assessment by Realrun or a third-party verifier on its own its terms. Badges do not constitute an endorsement, recommendation or warranty by Realrun.\n\n9.7 You acknowledge that the accuracy of skills/capabilities represented by Badge holders are only valid at the time that the relevant Badges are issued and may not be accurate at the time it is displayed. You acknowledge that to the extent you relied on a Badge (or the Identity Verification Services) in entering into a Distribution Contract, you do so aware of these limitations and will undertake your own reasonable inquiries to verify the accuracy/sufficiency of any skills represented by a Badge (or the identity of a Distributor) held by a Distributor prior to entering into a Distribution Contract.\n\n9.8 It remains the Distributor's responsibility to ensure that information or documentation it provides in the process of obtaining a Badge is accurate in all material respects and the Distributor must inform Realrun immediately if the information or documentation it relied on to obtain a Badge is no longer valid.\n\n9.9 The decision to issue and display a Badge for a Distributor is at our sole discretion. A Badge may only be used on the Realrun Platform. Any verification obtained as a result of the issue of a Badge may not be used for any purpose outside of the Realrun Platform and may not be reproduced or held out as Realrun's endorsement.\n\n9.10 Realrun retains the discretion and right to not issue, or remove without notice, a Badge if a User is in breach of the Terms, the Badge has been issued incorrectly, obtained falsely, has expired, has been misused or misrepresented, is no longer valid or for any other reason we consider appropriate. Realrun may also suspend or remove a Badge if required by law or at the request of a competent authority.\n\n# 10. Insurance\n\n10.1 Realrun may offer its Users in certain jurisdictions an opportunity to obtain insurance for certain Distribution Contracts. All such insurance will be offered as Third Party Services and are governed by the terms of the applicable third party insurer. The applicable third party insurer is solely responsible for the insurance it offers and for providing User's with the applicable terms and conditions for its insurance products. Realrun may facilitate User access to review and obtain any such Third Party insurance. Realrun does not represent that any insurance offered via the Platform is adequate or appropriate for any particular User.\n\n10.2 Each User must make its own enquiries about the sufficiency of any insurance cover it requires in respect of its use of the Platform. Realrun strongly encourages its Users to obtain appropriate insurance cover and to seek applicable insurance advice relevant to its specific circumstances. Users are solely responsible for obtaining and maintaining, at their own cost, sufficient insurance in respect of its use of the Platform, including in relation to its interaction with other Users whether the interaction arises through or outside of the Platform.\n\n10.3 Each User must, on request by Realrun, supply to Realrun copies of the insurance policies the subject of insurance taken out by the User in accordance with clause 10.1 (Insurance Policies) and evidence that all relevant premiums have been paid.\n\n10.4 Each User must comply with all terms and conditions of their Insurance Policies at all times. If cover under the Insurance Policies lapses, is cancelled, is not to be renewed or is changed in any material way, or if the User is aware of any reason why the cover under the Insurance Policies may lapse or not be renewed or be changed in any material way, the User must promptly notify Realrun.\n\n10.5 Realrun may also obtain insurance coverage for its own purposes (Realrun Insurance). Realrun reserves the right to change the terms/scope of its insurance coverage at any time.\n\n10.6 Each User acknowledges and agrees that non-withstanding the provisions of this clause and these Terms:\n    \n    a. it is solely responsible for seeking its own insurance coverage;\n\n    b. it is not entitled to be covered under Realrun Insurance; and\n\n    c. it will have no recourse under Realrun's Insurance.\n\n# 11. Disclaimers\n\n11.1 Except for any Non-Excludable Condition, Realrun and its representatives expressly disclaim all conditions, representations and warranties (whether express or implied, statutory or otherwise) in relation to the Platform and any access to, or use of, the Platform and any services, content or functionality made available through the Platform, including any implied warranty/guarantee.\n\n11.2 This Platform and all services provided or obtained through the Platform is provided strictly on an \"as is\" basis. Except for any Non-Excludable Condition, Realrun and its representatives make no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, truth, availability, accuracy or completeness of this Platform or any of its content, and in particular do not represent, warrant or guarantee that:\n\n    a. the use of this Platform will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data;\n\n    b. this Platform will meet your requirements or expectations;\n\n    c. anything on this Platform, or on any third-party website referred or linked to on this Platform, is reliable, accurate, complete or up-to-date;\n\n    d. the quality of any products, services, information or other material purchased or obtained through this Platform will meet any particular requirements or expectations;\n\n    e. errors or defects will be corrected; or\n\n    f. this Platform or the servers that make it available are free of viruses or other harmful components.\n\n11.3 For the avoidance of doubt we are not responsible for any acts or omissions of Users, including:\n\n    a. their failure to perform their obligations under a Distribution Contract or in relation to any aspect of the Client and Distributor interaction; and\n\n    b. warranting the truth or accuracy of any aspect of any information provided by Users, including, but not limited to, the ability of Distributors to perform Runs, or the honesty or accuracy of any information provided by Clients or the Clients' ability to pay for the Flyer Distribution Services requested.\n\n# 12. Limitation of Liability\n\n12.1 You acknowledge and agree that we have no liability to any of your related parties or representatives and that our liability (if any) is owed only to you and not to any other person.\n\n12.2 Nothing in these Terms restricts or modifies any Non-Excludable Condition. To the extent permitted by law, our liability to you for a Claim for a breach of a Non-Excludable Condition is limited, at our option:\n\n    a. in the case of products, to any of the following:\n        \n        i. the replacement of the products or the supply of equivalent products;\n\n        ii. the repair of the products;\n\n        iii. the payment of the cost of replacing the products or of acquiring equivalent products; or\n\n        iv. the payment of the cost of having the products repaired; and\n\n    b. in the case of services:\n\n        i. to supplying the services again; or\n\n        ii. paying the cost of having the services supplied again.\n\n12.3 Subject to clause 12.1 and to the maximum extent permitted by law, Realrun is not liable for:\n\n    a. any indirect or Consequential Loss; or\n\n    b. any loss arising from or in connection with:\n\n        i. your use of, or inability to use, the Platform;\n\n        ii. any Distribution Contract or Flyer Distribution Services;\n\n        iii. any Realrun Services;\n\n        iv. any Third Party Services;\n\n        v. unauthorised access to your account; or\n\n        vi. telecommunications or systems failures, whether in contract, tort (including negligence), statute or otherwise, even if we have been advised of the possibility of such loss. Realrun will act reasonably when exercising any discretion to suspend, withhold or delay payments under these Terms.\n\n11.4 Subject to clause 12.1, our aggregate liability to you for any Claim arising out of or relating to the Platform or these Terms is limited to the greater of:\n\n    a. the Run Price paid or payable in respect of the relevant Run; and\n    \n    b. AUD $100.\n\n11.5 You acknowledge and agree that your use of this Platform is at your own discretion and risk. You release Realrun and its representatives, licensors, partners and affiliates from any Claim that you may at any time have against any of them arising from these Terms or the use of this Platform by you or any other person. Realrun may plead this release as a bar and complete defence to any Claims or proceedings. You indemnity Realrun and its representatives, licensors, partners and affiliates from any Claim (including any Claim brought by you or on your behalf) from and against any liability, loss, damage, cost or expense (including reasonable legal fees) suffered or incurred by Realrun and its representatives, licensors, partners and affiliates that is caused by, relates to, or arises out of these Terms or the use of this Platform by you or any other person.\n\n# 13. Force Majeure\n\n13.1 We will not be liable for any delay or failure to perform our obligations caused by circumstances beyond our reasonable control, including natural disasters, acts of government, war, civil unrest, labour shortages or supply chain disruptions.\n\n# 14. Indemnity\n\n14.1 You indemnify Realrun and our officers, employees, agents and contractors (**Indemnified Parties**) from and against any liability, loss, damage, cost or expense (including reasonable legal fees) suffered or incurred by an Indemnified Party arising out of or in connection with:\n\n    a. your breach of these Terms, any Policy or any Distribution Contract;\n\n    b. your violation of any law or the rights of any third party;\n\n    c. your use of, or connection to, this Platform (including with respect of Realrun's role in disputes resolution as outlined in clause 15.4);\n\n    d. any User Content you submit, transmit or otherwise make available via the Platform; or\n\n    e. any Claim in connection with your acts or omissions, except to the extent caused by our negligent or wrongful act or omission.\n\n# 15. Disputes\n\n## 15.1 Good-Faith Direct Negotiations\n\n    a. While Realrun aims to facilitate the prompt and amicable resolution of any dispute, Realrun has no obligation to any User to assist or involve itself in any dispute between Users, although it may do so to improve the User experience, subject to the provisions of this clause 15.\n\n    b. Before taking any further action, the parties to any dispute (including, without limitation, a Claim for payment, refund, or alleged breach of a Distribution Contract) must attempt in good faith to resolve the matter by negotiating directly with the other party. Each party must use its best endeavours to reach agreement within fourteen (14) days after the dispute first arises.\n\n## 15.2 Referral to Realrun\n\nIf the dispute is not resolved within the period set out in clause 15.1b., either party may refer the dispute to Realrun. Upon such referral:\n\n    a. Realrun may, in its absolute discretion, investigate the dispute, request additional information, facilitate communications between the parties and, acting reasonably on the information available, make a determination;\n\n    b. Realrun may, pending resolution, instruct the Payment Provider to deduct or withhold, release or refund all or any part of the Run Price and may defer recovery of any disputed Regulatory Cost Amount or hold an equivalent sum, acting reasonably and in accordance with these Terms and applicable law; and\n\n    c. the parties must cooperate fully with Realrun's inquiries and provide all information reasonably requested. Where a Distributor is a Minor, Realrun may liaise with and accept instructions from, the applicable Linked Guardian via Platform controls tied to that account for Platform administration purposes in connection with a dispute.\n\n## 15.3 Effect of Realrun's Determination\n\nAny determination made by Realrun under clause 15.2 is final for the Platform administration purposes only (including Payment Account management), but does not limit either party 's right to pursue the matter in accordance with clauses 15.5 or 15.7.\n\n## 15.4 Confidentiality and Permitted Use of Information\n\nRealrun may disclose to the other party any information it considers reasonably necessary to facilitate resolution of the dispute. Each recipient of such information must:\n\n    a. use the information solely for the purpose of resolving the dispute;\n    \n    b. keep the information strictly confidential; and\n\n    c. indemnify Realrun against any loss, cost or liability arising from any unauthorised use or disclosure.\n\n## 15.5 Mediation by a Third Party Dispute Service\n\n    a. If the dispute remains unresolved seven (7) days after Realrun notifies the parties of its determination (or, if Realrun elects not to make a determination, seven (7) days after Realrun informs the parties of that election), either party may refer the dispute to mediation.\n\n    b. The mediation must be conducted:\n\n        i. by a mediator engaged by a Third Party Dispute Service that is agreed by the parties or, failing agreement within seven (7) days, appointed by the Resolution Institute of Australia at the request of either party;\n\n        ii. in accordance with the Resolution Institute Mediation Rules; and\n\n        iii. by videoconference or at such location within Australia as the mediator directs.\n\n## 15.6 Allocation of Costs\n\nUnless the mediator determines otherwise in writing, the costs of the mediation (including the mediator's fees and any venue or technology charges) must be borne equally by the parties. Each party must bear its own legal and other professional costs incurred in connection with the mediation.\n\n## 15.7 Court or Tribunal Proceedings\n\nSave for the right to seek urgent injunctive or interlocutory relief, neither party may commence court or tribunal proceedings in relation to any dispute until it has complied with the procedures set out in subclauses 15.1 to 15.5. Nothing in this clause affects any statutory right a party may have to refer a dispute to a governmental agency or tribunal that cannot be excluded by agreement.\n\n## 15.8 No Waiver of Legal Rights\n\nParticipation in any process described in this clause does not constitute a waiver of, or prejudice to, any party 's rights or remedies (whether arising under these Terms, at law or in equity) except to the extent expressly stated in this clause.\n\n## 15.9 Survival\n\nThis clause survives termination, cancellation or expiration of these Terms and of any Distribution Contract to which the dispute relates.\n\n# 16. Privacy and Data Protection\n\n16.1 We collect, use and disclose Personal Information in accordance with the Privacy Act 1988 (Cth), applicable privacy laws and our Privacy Policy. By using the Platform you consent to our handling of your Personal Information as set out in that policy, including disclosures to any service providers located outside Australia. Where a User is a Minor, we will:\n\n    a. seek and record verified Guardian consent (including any information required to verify the parent/guardian relationship and record the parent/guardian's details within the Minor's account);\n\n    b. collect only the minimum Personal Information reasonably necessary;\n\n    c. apply enhanced safeguards (including stricter access controls, shorter retention of GPS data and activity logs, and restricted sharing) as described in our Privacy Policy; and\n\n    d. promptly cease processing and/or delete the Minor's Personal Information if Guardian consent is withdrawn, subject to our legal obligations.\n\nWe may disclose limited Personal Information within an Organisation Account to its Authorised Users for Run administration, billing and support. Where a Minor's account includes a Linked Guardian's details, we may disclose limited Personal Information between the Minor's account and the Linked Guardian contact for safety, verification, administration, disputes and payments, in accordance with our Privacy Policy and applicable law.\n\n16.2 The Platform may from time to time engage location-based or map-based functionality. Users acknowledge that Realrun may collect and process GPS/location data and activity logs for the purposes of proof of delivery, safety, fraud prevention and dispute resolution, in accordance with our Privacy Policy. We will retain GPS data only for as long as reasonably necessary for these purposes and will de-identify or delete it thereafter, as described in our Privacy Policy. Users must not export or share GPS data outside the Platform except as permitted by these Terms and the Privacy Policy. For Minors, location and activity data collection will be limited to what is reasonably necessary for proof of delivery and safety, will not be visible to other Users except as required to administer a Run, and will be subject to shorter retention periods and additional access controls as set out in the Privacy Policy.\n\n16.3 Realrun may conduct credit checks and exchange credit information with credit reporting bodies and insurers for the purpose of assessing requests for Approved Invoicing Terms. When required, Clients consent to such checks and disclosures in accordance with the Privacy Policy and applicable law.\n\n16.4 Where you provide Personal Information about another individual (e.g., a staff member), you warrant that you are authorised to do so and that the individual has been made aware of our Privacy Policy.\n\n16.5 You must only use Personal Information obtained through the Platform for the purpose of fulfilling the relevant Run or otherwise as permitted by law.\n\n16.6 You must not add any User to a marketing list without the recipient's express consent as required by the Spam Act 2003 (Cth).\n\n# 17. Third Party Services\n\n## 17.1 Content supplied by third parties\n\nThis platform includes an online portal that allows third parties to advertise Third Party Services to Users through this Platform and to upload information and other content directly to this Platform for Users to access. We do not act as agent for any such third parties and we take no responsibility, and assume no liability, for:\n\n    a. any such content that is, or may reasonably be considered to be, abusive, harassing, harmful, obscene, indecent, inflammatory, violent, profane, racially, ethnically or otherwise objectionable, libellous, defamatory, deceptive, pornographic, sexually explicit, unlawful or plagiarised;\n\n    b. any of the information supplied by such third parties (including opinions, ideas, suggestions, comments, observations, text, photographs, videos, data, music, sounds, chat messages, files or any other material); and/or\n\n    c. any loss or damage that results from any dealings that you may have with such third parties.\n\n## 17.2 Third party goods/services and websites\n\nWe do not recommend or endorse any Third Party Services that are listed, advertised or referred to in this Platform or the content of any third party websites. We are not responsible for the content of linked third party websites, websites framed within this Platform or third party advertisements and we do not make any representations, or provide any guarantees or warranties, regarding their content or accuracy. These links may unintentionally connect with websites containing information that some users may find inappropriate or offensive. Your use of any third party websites is at your own risk and subject to their respective terms and conditions of use.\n\n## 17.3 User acknowledgements\n\nYou acknowledge that Realrun does not:\n\n    a. verify the truth or currency of any of the material or information that third parties provide or make available through this Platform;\n\n    b. control, endorse, approve or warrant to you the merchantability or fitness for any particular purpose of any of the Third Party Services referred to in this Platform or whose identities become known to you through this Platform, including suppliers of content that is published or made available in or through this Platform;\n\n    c. offer professional advice on the quality or suitability of any goods, services or information supplied by any such third parties; or\n\n    d. endorse or recommend any third party supplier or any Third Party Services, including where details of the relevant supplier are provided by us to you or otherwise become known to you through this Platform.\n\n## 17.4 Role of the Company\n\nThe relevant supplier, and not Realrun, is:\n\n    a. the supplier of the goods and/or services that you offer to purchase; and\n\n    b. solely responsible for supplying you with those goods and/or services and for those goods/services themselves.\n\n    c. We do not act as agent for the supplier and we make no representation or warranty, and provide no guarantee, that the supplier will provide you with the goods and/or services that you offer to purchase through this Platform, or that those goods/services will meet your expectations. You should satisfy yourself through your own enquiries as to the quality or suitability of any supplier listed on this Platform and any goods or services supplied, offered or recommended by or on behalf of a supplier.\n\n## 17.5 Supplier's terms and conditions\n\n    a. Acceptance of an order creates a contract between you and the relevant supplier in respect of the provision of the Third Party Services that are the subject of that order. Realrun is not a party to that contract. That contract will be subject to relevant supplier's own terms and conditions of supply. You will be responsible for investigating and reviewing the supplier's terms and conditions of supply – including its policies on refunds, returns, cancellations and rescheduling, as applicable – prior to placing any order through this Platform.\n\n    b. As part of our terms and conditions for supplier listings, suppliers undertake to us that they will offer to users of this Platform, terms and conditions that are in compliance with all applicable law. Realrun does not, however, hold the benefit of that undertaking on your behalf.\n\n## 17.6 Refunds from suppliers\n\nAs between you and us, subject to these Terms, all amounts paid through this Platform are non-refundable. If, pursuant to the terms and conditions of the contract that is formed between you and any supplier upon the acceptance of any offer that you make through this Platform, you are entitled to any refund, the relevant supplier is solely responsible for providing you with that refund. Realrun does not guarantee the provision of that refund to you and you must take action against the supplier directly, and not against Realrun, in order to enforce your entitlement to that refund.\n\n## 17.7 Disputes between users and suppliers\n\n    a. You are solely responsible for your interactions with suppliers listed on this Platform and Realrun is not a party to any transactions between you and such suppliers. We reserve the right, but have no obligation, to monitor and take action regarding any disputes between users and suppliers.\n\n    b. If you believe that any supplier from which you have purchased any Third Party Services through this Platform has failed to provide those Third Party Services to you, or that those Third Party Services did not meet your expectations, please contact us to let us know so that we may take disciplinary action against that supplier if we consider it appropriate at our discretion to do so. We will not, however, act on your behalf, or on behalf of any supplier, in respect of any dispute between you and a supplier.\n\n# 18. Intellectual Property\n\n18.1 We and our licensors own all intellectual property rights in the Platform. The look and feel of the Platform (including text, button icons, scripts, graphics, logos) are the trademarks, service marks and/or trade dress of Realrun (or our licensors, as applicable). Except for the limited licence to access and use the Platform under these Terms, nothing grants you any right, title or interest in our intellectual property, and you may not use the aforementioned intellectual property without our (or out licensors as applicable) prior written consent.\n\n18.2 By uploading or posting any content on the Platform (User Content) you grant Realrun a non-exclusive, royalty-free, worldwide, sub-licensable licence to use, reproduce, modify and communicate that User Content for the purposes of operating, improving and promoting the Platform (including facilitating the provision of Flyer Distribution Services). You warrant that you have all rights necessary to grant this licence and that the User Content does not infringe any third-party rights or law. You consent to Realrun doing any acts that might otherwise infringe your moral rights in User Content, to the extent permitted by law.\n\n18.3 If you believe that our Platform contains any material that infringes upon any copyright that you hold or control, or that users are directed through a link on this Platform to a third party website that you believe is infringing upon any copyright that you hold or control, you may send a notification of such alleged infringement to us in writing. Such notification should identify the works that are allegedly being infringed upon and the allegedly infringing material and give particulars of the alleged infringement. In response to such a notification, we will give a written notice of a claim of copyright infringement to the provider of the allegedly infringing material. If the provider of that material does not respond to us in writing denying the alleged infringement within 14 days after receipt of that notice, we will remove or block the allegedly infringing material as soon as is reasonably practicable. If the provider of that material responds to us in writing denying the alleged infringement, we will, as soon as is reasonably practicable, send a copy of that response to the original notifying party. If the original notifying party does not, within a further 14 days, file an action seeking a court order against the provider of the allegedly infringing material, we may restore any removed or blocked material at our discretion. If the original notifying party files such a legal action, we will remove or block the allegedly infringing material pending resolution of that legal action.\n\n# 19. General\n\n## 19.1 Notices\n\n    a. We may give any notice under these Terms by email to the address linked to your account or by posting the notice on the Platform. You may give notice to us by email to [notices@realrun.com.au](notices@realrun.com.au) or any replacement address we publish.\n\n    b. For Organisation Accounts, notice to the email address of the Organisation administrator or billing contact constitutes notice to the Organisation and its Authorised Users. For Minors, notice sent to the Linked Guardian contact recorded within the Minor's account constitutes notice to that Minor for Platform administration purposes.\n\n    c. A notice is deemed received:\n\n        i. if delivered by email 12 hours after the email is sent unless the sender is notified that the email was undeliverable;\n\n        ii. if sent by post, 3 Business Days after the date of posting; and\n\n        iii. if posted on the Platform, at the time the notice is made publicly available.\n\n## 19.2 Costs\n\nExcept as specifically provided in these Terms, each party must bear its own legal, accounting and other costs associated with these Terms.\n\n## 19.3 Assignment\n\nThese Terms (or any rights or interest herein) may be assigned by Realrun to another party without notice or your consent. In the event of an assignment the User will remain bound by these Terms.\n\n## 19.4 Entire Agreement\n\nThese Terms set out the entire understanding and agreement between the Users and Realrun with respect to its subject matter.\n\n## 19.5 Compliance with Applicable Law\n\nNothing in these Terms restricts any Non-Excludable Condition or a User's rights or entitlements under applicable law or in relation to a Non-Excludable Condition. In the event of any inconsistency between these Terms and applicable law or a Non-Excludable Condition, these Terms will be read in accordance with applicable law or the relevant Non-Excludable Condition.\n\n## 19.6 No waiver\n\nWaiver of any power or right under these Terms must be in writing signed by the party entitled to the benefit of that power or right and is effective only to the extent set out in that written waiver. Any failure by Realrun to act with respect to a breach by you or others does not waive Realrun's right to act with respect to that breach or any subsequent or similar breaches.\n\n## 19.7 Severability\n\nThe provisions of these Terms are severable and, if any provision (or part of a provision) of these Terms is held to be illegal, invalid or unenforceable under present or future law, such provision (or part of a provision) will be removed and the remaining provisions shall be enforced.\n\n## 19.8 Governing Law and Jurisdiction\n\nThese Terms are governed by the laws of New South Wales, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales, Australia and courts of appeal therefrom.\n\n# 10. Definitions and Interpretations\n\n## 20.1 Definitions\n\nIn these Terms unless context indicates otherwise:\n\n**Administrative Fee** means in relation to the cancellation of a Distribution Contract, a sum equal to a portion of the Run Price determined by Realrun.\n\n**Amendment Notice** has the meaning given to that term in clause 1.1.\n\n**Approved Invoicing Terms** means invoice payment terms offered by Realrun to eligible Clients at Realrun's discretion, as notified to the Client from time to time.\n\n**Authorised Users** has the meaning given to that term in clause 4.2.\n\n**Badge** means a badge/logos that may be issued to a User based on the User meeting certain qualifications or other thresholds, as determined and set by Realrun or any third party verifiers we use to facilitate the issuing of Badges.\n\n**Business Day** means a day on which banks are open for general business in the jurisdiction where Users use their Platform account, other than a Saturday, Sunday or public holiday.\n\n**Cancellation Fee** means in relation to a Distribution Contract, a sum equivalent to the following amounts:\n\n    a. the Platform Fee paid by the Client if the Client is responsible for the cancellation of that Distribution Contract; or\n    \n    b. an amount equal to the Platform Fee for that Distribution Contract, payable by the Distributor if the Distributor is responsible for the cancellation.\n\n**Claim** means any claim, complaint, demand, proceeding, suit, litigation, action, cause of action or other legal recourse (whether in contract, tort, under statute or otherwise).\n\n**Client** means a User that searches for and engages other Users to perform Flyer Distribution Services.\n\n**Client Guarantee** has the meaning given to that term in clause 6.11a.. In the absence of, or in addition to, any terms specifically agreed, the model form set out in section 4 of Schedule 2 to these Terms applies unless Realrun determines otherwise (acting reasonably).\n\n**Consequential Loss** means any loss, damage or expense recoverable at law:\n\n    a. other than a loss, damage or expense that would be suffered or incurred by any person in a similar situation to the person suffering or incurring the loss, damage or expense; or\n\n    b. which is a loss of:\n\n        i. opportunity or goodwill;\n        \n        ii. profits, anticipated savings or business;\n        \n        iii. data; or\n\n        iv. value of any equipment, and any costs or expenses incurred in connection with the foregoing.\n\n**Distribution Contract** means the separate contract which is formed between a Client and a Distributor for Flyer Distribution Services. In the absence of, or in addition to, any terms specifically agreed by the parties, the model terms set in Schedule 1 to these Terms apply to Distribution Contracts.\n\n**Distributor** means a User that provides Flyer Distribution Services to Clients.\n\n**Distributor Service Fee** means the fee payable by the Distributor to Realrun as consideration for the Realrun Services displayed to a Distributor prior to entering into each Distribution Contract.\n\n**Fees** means any fees chargeable by Realrun to a User under these Terms such as the Administrative Fee, Cancellation Fee and Realrun Services Fees.\n\n**Flyer Distribution Services** means the delivery, distribution, or placement of physical marketing materials (including but not limited to flyers, brochures, pamphlets, or similar printed materials) to letterboxes, residences, businesses, or other designated locations as requested by a Client and as described in a Run on the Realrun Platform.\n\n**Government Agency** means any government or governmental, semigovernmental, administrative, fiscal or judicial body, department, commission, authority, tribunal, agency or entity whether foreign, federal, state, territorial or local.\n\n**Guardian Consent** has the meaning given to that term in clause 3.1a.. In the absence of, or in addition to, any terms specifically agreed, the model form set out in section 4 of Schedule 2 to these Terms applies unless Realrun determines otherwise (acting reasonably).\n\n**GST** means the goods and services tax as defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth), as in force from time to time.\n\n**Indemnified Party** has the meaning given to that term under clause 14.1.\n\n**Insurance Policies** has the meaning given to that term in clause 10.3.\n\n**Identity Verification Services** refers to the tools:\n\n    a. used by Realrun for the purposes of verifying the information provided by Users for the purposes of maintaining the Platform and these Terms. This may include verifying identity and payment information provided by Users as part of the account registration process and to process payments made to/received by Users through the Platform; and\n\n    b. provided by Realrun to Users to confirm the identity, qualifications or skills of other Users to facilitate the publishing & management of Runs, formation of Distribution Contracts and for any other purpose permitted by these Terms.\n\n**Linked Guardian** means the parent or legal guardian recorded and verified within a Minor's account whose identity, relationship, consent and guarantees have been captured via the Platform.\n\n**Minor** refers to a Distributor or User (as applicable) under 18 years of age.\n\n**Non-excludable Condition** means any implied condition, warranty or guarantee in a contract, the exclusion of which would contravene any applicable law or cause any part of the contract to be void.\n\n**Organisation** means the Client that owns or controls an Organisation Account.\n\n**Organisation Account** has the meaning given to that term in clause 4.2.\n\n**Realrun Credits** means the physical or virtual card, coupon, voucher, code or a discount or refund credited to a Payment Account (which includes refunds of the Run Price arising from the cancellation of a Distribution Contract) or anything else identified or described as 'Realrun Credit' in these Terms, for use on the Platform.\n\n**Realrun Guarantee** has the meaning given to that term in clause 6.11b.. In the absence of, or in addition to, any terms specifically agreed, the model form of which is included in section 4 of Schedule 2 to these Terms applies unless Realrun determines otherwise (acting reasonably).\n\n**Realrun Insurance** has the meaning given to that term in clause 10.5.\n\n**Realrun Services** means the service of providing the Realrun Platform, which for the avoidance of doubt, includes the provision of any features available on the Platform for Users, such as facilitating the creation and management of Runs but does not include the Flyer Distribution Services.\n\n**Realrun Services Fee** means any fee chargeable for the Realrun Services by Realrun to a User under these Terms such as the Distributor Service Fee and the Platform Fee.\n\n**Regulatory Cost Amount** means any amount recoverable by Realrun under clause 6.19, being any employer style or similar statutory imposts where required by law (including payroll tax, superannuation guarantee contributions or superannuation guarantee charge, workers compensation levies or assessments, and any associated interest or penalties to the extent not caused by Realrun's negligence, wilful misconduct or breach of law) that are attributable to the Runs performed by that Distributor and actually incurred and paid or payable by Realrun.\n\n**Retained Funds** has the meaning given to that term in clause 7.10.\n\n**Retention Period** has the meaning given to that term in clause 7.10.\n\n**Run** means the Client's offer for Flyer Distribution Services published on the Platform, including the deadline for completion, designated distribution area, Run Price, and description of the services required.\n\n**Run Price** means the agreed fee payable for Flyer Distribution Services (including any variation) payable by the Client but does not include any Fees or other costs incurred by the Distributor when completing Runs which the Client agrees to reimburse.\n\n**Payment Account** means any bank account, debit card, credit card or other payment instrument nominated or otherwise registered by a User for the purpose of receiving or making payments under these Terms, or any settlement or clearing account established and maintained by the Payment Provider to facilitate payments made in accordance with Approved Invoicing Terms.\n\n**Payment Provider** means Realrun or an entity appointed by Realrun that is authorised (including under any applicable law) to establish, manage and operate a Payment Account and to receive, process, hold and disburse payments made through the Platform on Realrun's instructions.\n\n**Personal Information** has the same meaning as described in the Privacy Act 1988 (Cth).\n\n**Platform Fee** means the fee payable by the Client to Realrun as consideration for the Realrun Services (separate to the Run Price) which is displayed to a Client prior to entering into each Distribution Contract.\n\n**Policies** means the policies posted by Realrun on the Platform, including but not limited to the Community Guidelines.\n\n**Privacy Policy** means our privacy policy which may be accessed through the URL identified by us from time to time.\n\n**Third Party Dispute Service** means a third party dispute resolution service provider used to resolve any disputes between Users.\n\n**Third Party Services** means the promotions and links to products or services offered by third parties as may be featured on the Realrun Platform from time to time.\n\n**Under‑18 Safeguards** means any Policy, standard or control published on the Platform from time to time that sets specific protections for Users under 18 years of age (including limits on hours, curfew windows, supervision, and prohibited tasks or locations).\n\n**Under‑18 Work Laws** means all laws, regulations and instruments governing the engagement of persons under 18 years of age in work or services (including delivery or distribution work), such as any requirements about permits, maximum hours, rest breaks, supervision, restricted times of day, school attendance and prohibited activities.\n\n**User Content** has the meaning given to that term in clause 18.2.\n\n## 20.2 Interpretation\n\nIn these Terms headings are for convenience only and do not affect the interpretation of these Terms and, unless the context otherwise requires:\n\n    a. words importing the singular include the plural and vice versa;\n\n    b. words importing a gender include any gender;\n\n    c. where a word or phrase is given a particular meaning, other parts of speech and grammatical forms of a word or phrase defined in this Agreement have a corresponding meaning;\n\n    d. an expression importing a natural person includes any individual, company, partnership, joint venture, association, corporation or other body corporate and any government agency;\n\n    e. no provision of these Terms will be construed adversely against Realrun solely on the basis that Realrun was responsible for the preparation of these Terms or that provision;\n\n    f. when the day on which something must be done is not a Business Day, that thing must be done on the preceding Business Day;\n\n    g. in determining the time of day where relevant to these Terms, the relevant time of day is the time of day in the place where the party required to perform the obligation is located; and\n\n    h. a reference to:\n\n        i. any thing (including any right) includes a part of that thing but nothing in this clause 20.2 implies that performance of part of an obligation constitutes performance of the obligation;\n\n        ii. a clause, party, annexure, exhibit or schedule is a reference to a clause of, and a party, annexure, exhibit and schedule to, these Terms and a reference to these Terms include any annexure, exhibit and schedule;\n        \n        iii. a statute, regulation, proclamation, ordinance or bylaw includes all statutes, regulations, proclamations, ordinances or bylaws amending, consolidating or replacing it, and a reference to a statute includes all regulations, proclamations, ordinances and bylaws issued under that statute;\n\n        iv. a document (including these Terms) includes all amendments or supplements to, or replacements or novations of, that document;\n        \n        v. a party to a document includes that party's executors, administrators, successors, substitutes (including persons taking by novation) and permitted assigns;\n\n        vi. \"including\", \"for example\" or \"such as\" when introducing an example, does not limit the meaning of the words to which the example relates to that example or examples of a similar kind;\n\n        vii. \"law\" includes legislation, the rules of the general law, including common law and equity, and any judgment order or decree, declaration or ruling of a court of competent jurisdiction or governmental agency binding on a person or the assets of that person; and\n\n        viii. a monetary amount is a reference to Australian dollars unless otherwise specified.\n\n---\n\n# Schedule 1 – Model Distribution Contract\n\nThis Model Distribution Contract is intended for use on the platform operated by Realrun Pty Ltd (ACN 687 701 917) (**Realrun**). It governs each legally-binding agreement formed between the user that posts a Run for Flyer Distribution Services (**Client**) and the user that accepts that Run and performs the Flyer Distribution Services (**Distributor**). \n\nUnless otherwise agreed, the Client and the Distributor enter into a Distribution Contract on the following terms:\n\n## 1. Incorporated Terms and Definitions\n\n1.1 The provisions set out in clauses 19 (Definitions) (other than clauses 19.4 and 19.6) and 20 (Interpretation) of the Realrun Platform Terms and Conditions as in force at the date of this Distribution Contract and as amended from time to time (Terms) are incorporated into this Distribution Contract as if set out in full, subject to the following modifications unless the context requires otherwise:\n\n    a. All references to \"these Terms\" or \"the Terms\" are to be read as references to \"this Distribution Contract.\"\n\n    b. All references to \"clause\" or \"clauses\" are to be read as references to the relevant clause(s) of this Distribution Contract.\n\n    c. Capitalised terms used in this Distribution Contract have the meanings given to them in the incorporated definitions, unless otherwise defined in this Distribution Contract.\n\n    d. If there is any inconsistency between a definition or interpretive provision in this Distribution Contract and the incorporated clauses, the provision in this Distribution Contract prevails to the extent of the inconsistency. If however there is any inconsistency between a provision in this Distribution Contract and the Terms, the provision in the Terms prevails to the extent of the inconsistency.\n\n1.2 This Distribution Contract set out the entire understanding and agreement between the Distributor and the Client with respect to its subject matter.\n\n1.3 This Distribution Contract must be read together with the Terms and the Policies.\n\n## 2. Commencement\n\n2.1 This Distribution Contract is formed when the Distributor accepts the Run on the Platform and\ncontinues until the earliest of the:\n\n    a. completion of the Flyer Distribution Services and payment of the Run Price;\n\n    b. cancellation in accordance with clause 7 of this Distribution ; or\n\n    c. termination under clause 13.\n\n2.2 Realrun facilitates the arrangements between the Client and the Distributor through the Platform but is not a party to this Distribution Contract. Where the Distributor is a Minor, the Client acknowledges Platform Terms and Conditions that the formation of this Distribution Contract is also subject to the conditions in clause 3.1 of the Terms and the Client Guarantee as set out below in clause 3 of this Distribution Contract.\n\n2.3 This Distribution Contract is a contract for services between the Client and the Distributor, who is providing services to the Client as an independent contractor. Nothing in this Distribution Contract creates any agency, partnership, joint venture, employee-employer or other similar relationship. No Distributor has the authority to bind the Client or its representatives or affiliates in any way whatsoever.\n\n## 3. Client Guarantee\n\n3.1 Where the Distributor is a Minor, a parent or legal guardian who had provided the relevant Guardian Consent (Guarantor) agrees, to provide an unconditional and irrevocable personal guarantee (the Client Guarantee) of all of the Distributor's obligations (including as principal debtor, punctual payment of all amounts payable by the Minor) under this Distribution Contract. The guarantee is subject to:\n\n    a. clause 9; and\n\n    b. the Client first giving the Distributor and the Guarantor reasonable written notice of any alleged breach and at least 7 days for either the Distributor or the Guarantor to remedy it.\n\n3.2 The parties acknowledge that the Client enters into this Distribution Contract, in reliance on the Client Guarantee and the Guardian Consent provided by the Guarantor. This guarantee is a continuing guarantee, is not affected by any variation, waiver, release or compromise, or by the Minor turning 18 and continues until completion of the Flyer Distribution Services under this Distribution Contract and payment of the Run Price or until this Distribution Contract is terminated under clause 13. Any variation to this Distribution Contract will not bind the Guarantor unless the Guarantor agrees to it in accordance with clause 7.2. The Guarantor confirms capacity and authority to give this guarantee and agrees that electronic acceptance through the Platform is effective. The Guarantor agrees to execute any additional confirmations reasonably necessary to evidence this guarantee. Notices to the Guarantor under this clause may be given using the contact details the Guarantor provided via the Platform.\n\n3.3 Subject to the provisions of this clause 3, the Client may enforce this guarantee directly against the Guarantor and is not required to first demand performance of the relevant obligations from, or commence proceedings against, the Distributor. To the extent any obligation of the Distributor is void, voidable or unenforceable (including due to any capacity issues), the Guarantor agrees to be responsible to the Client for the same amount as if that obligation were enforceable, subject to clause 3.1a., without limiting any statutory rights.\n\n## 4. Services\n\n4.1 The Distributor must perform the Flyer Distribution Services with due care and skill, in accordance with the Run and all applicable laws (including any local regulations governing letterbox distribution and in compliance with signage prohibiting advertising material) and use suitably qualified, experienced and legally entitled personnel. Where the Distributor is a Minor, the parties must comply with Under‑18 Work Laws and the Under‑18 Safeguards, including limits on hours, breaks, supervision and any prohibited activities.\n\n4.2 The Client must provide the Distributor with all flyers (or other materials) in a condition suitable for distribution and with any reasonable instructions or information necessary to perform the Flyer Distribution Services and confirms the content complies with applicable law and does not direct or require the Distributor to breach local access or distribution rules.\n\n4.3 The parties must perform their obligations in accordance with:\n\n    a. the Terms;\n\n    b. any applicable Policies; and\n\n    c. any other terms or conditions agreed by the parties during or subsequent to the creation of this Distribution Contract.\n\n## 5. Warranties\n\n5.1 Each party warrants that all information it has provided on the Platform and in connection with the Run is true, accurate and not misleading and that it has the authority and capacity to enter into this Distribution Contract.\n\n5.2 Where the Client is an Organisation, the person forming this Distribution Contract represents and warrants they are an Authorised User with authority to bind the Organisation.\n\n5.3 If the Distributor is under 18 years of age, the Distributor warrants:\n\n    a. they have obtained verified Guardian Consent (which remains current);\n\n    b. the Linked Guardian may communicate with Realrun and the Client for administrative purposes; and\n\n    c. the Guarantor has successfully registered as a User and has agreed, via the Platform, to guarantee the Minor's obligations under this Distribution Contract as outlined in clause 3 of this Distribution Contract.\n\n5.4 The Client acknowledges that the Client Guarantee forms part of this Distribution Contract.\n\n5.5 The Distributor also warrants that it (and any approved subcontractor) holds all licences, permits, insurances and authorisations required to lawfully perform the Flyer Distribution Services.\n\n5.6 The Client warrants that the content of the flyers complies with all applicable laws (including those relating to spam, privacy, defamation, fair trading and intellectual property).\n\n## 6. Payment\n\n6.1 Once this Distribution Contract is formed in accordance with clause 1 of this Distribution Contract, the Client must pay or procure payment of the Run Price (including any applicable Fees) to its Payment Account in accordance with the payment method selected on the Platform or, where Approved Invoicing Terms apply, pay in accordance with those terms.\n\n6.2 Once the Run is complete:\n\n    a. the Distributor must provide notice to the Client on the Platform. For a Distributor that is a Minor, the Linked Guardian may provide notice on the Distributor's behalf;\n    \n    b. the Client will be prompted to review completion and must, within three Business Days, acknowledge the Distributor's notice of completion or raise a dispute in accordance with clause 10; and\n\n    c. following Realrun's completion determination acting reasonably and subject to any dispute under clause 10, Realrun will instruct the Payment Provider to release or procure the release of the Run Price if the Client has paid:\n\n        i. upfront, from its Payment Account to the Distributor's Payment Account.; or\n\n        ii. in accordance with the Approved Invoicing Terms, Realrun will release the Run Price as soon as reasonably practicable after receiving cleared funds in full from the Client (unless Realrun elects to advance funds).\n\n    d. Payouts under this Distribution Contract may be reduced by any deductions or withholdings or any Regulatory Cost Amounts recovered in accordance with the Terms, and Realrun may instruct the Payment Provider to deduct or withhold such amounts from any payout otherwise due. Realrun will provide an itemised statement for any such deduction or recovery in accordance with the Terms.\n\nWhere the Client does not act within the acceptance window set out in clause 6.2b., the Run will be deemed accepted for Platform administration purposes and Realrun may release or procure the release of payment in accordance with clause 6.2c.. If neither party takes action within 30 days after the Distributor confirms completion and Realrun is not satisfied the Run was completed, the Run may be cancelled and the Run Price returned to the Client (subject to any Fees and any amount Realrun determines is payable to the Distributor for work commenced).\n\n6.3 If the Distributor is a Minor, Realrun may instruct the Payment Provider to disburse or procure disbursement to:\n\n    a. the Minor's Payment Account; or\n\n    b. where permitted by law and Platform settings, a Payment Account nominated by the Linked Guardian and recorded within the Minor's account for the Minor's benefit.\n\n6.4 Realrun may also, for the purposes of charging or collecting any amounts owed by the Minor under this Distribution Contract, deduct such amounts from, or charge such amounts to, an account nominated by the Minor or, if notified to and accepted by Realrun, to an account in the name of the Guarantor for the Minor's benefit.\n\n6.5 The Distributor agrees and acknowledges that, if the Run is funded by the Client under the Approved Invoicing Terms, Realrun is not obliged to pre-fund payment of the Run Price and payment may be withheld until receipt of cleared funds.\n\n6.6 Realrun will take steps to verify the completion of the Run in accordance with the Terms and the Community Guidelines (including reviewing and relying on GPS tracking data collected to verify the completion of a Run in accordance with the Privacy Policy and the Terms). Realrun may also withhold or delay payment in accordance with the Terms if required (for example, if a dispute is raised or identity verification is incomplete).\n\n6.7 The parties are responsible for any taxes, duties or costs payable in relation with this Distribution Contract. For the avoidance of doubt, the Distributor is responsible for all taxes, superannuation, insurance premiums and other costs arising from its performance of the Flyer Distribution Services. The Client must not structure payments or tasks in a way that would contravene applicable laws.\n\n6.8 The parties agree and acknowledge that as part of Realrun's role in facilitating the provision of Flyer Distribution Services:\n\n    a. Realrun or the Payment Provider, as applicable, acts as a limited payment collection agent solely for the purpose of accepting the Run Price from the Client via the Payment Provider, instructing disbursement under these Terms and making any deductions or withholding or recoveries permitted under the Terms or applicable law;\n\n    b. Realrun (or the Payment Provider) acting reasonably, may deduct or withhold or recover any amounts from a payment otherwise due under this Distribution Contract to the extent permitted or required by applicable law or for Platform administration purposes, in accordance with the Terms; and\n\n    c. Realrun does not provide, and the Platform is not, a financial product, custodial service or remittance service.\n\n## 7. Variation and Refunds\n\n7.1 If the parties agree to cancel the Run, or if the Client is unable to contact the Distributor after reasonable attempts, the parties agree that Realrun will deal with the Run Price in accordance with clause 7 of the Terms, which include:\n\n    a. automatic cancellation of a Run that has been assigned for 30 days and remains inactive for 7 days beyond its due date;\n\n    b. refund of the Run Price to the Client (less any Platform Fee); and\n\n    c. any Administrative Fee or Cancellation Fee that the Platform is entitled to charge the party responsible for the cancellation.\n\n7.2 If the parties agree to vary this Distribution Contract (including agreeing to the waiving of any power or right under this Distribution Contract or agreeing to terminate this Distribution Contract) at any time (any variation must be documented in writing and must be consented to by the Guarantor where the Distributor is a Minor), the parties authorise Realrun to act in accordance with clause 7 of the Terms:\n\n    a. to increase the Run Price (and any corresponding Platform Fee or Distributor Service Fee it may charge the respective Users) payable by the Client;\n\n    b. or refund or procure a pro-rata refund of that Run Price from the Client's Payment Account, subject to the agreed variation. The parties agree and acknowledge that no variation may be made for the purpose of circumventing or breaching any provision of the Terms or the operation of the Platform, and any such variation will be void and of no effect.\n\n7.3 Realrun may charge an Administrative Fee or Cancellation Fee to Users who vary or cancel (as applicable) this Distribution Contract.\n\n7.4 Except for any Non-Excludable Condition, all payments are non-refundable except as expressly provided in this clause 7.\n\n## 8. Insurance\n\n8.1 The Distributor must maintain, at its own cost, for the duration of this Distribution Contract, in the case of any claims-made policy, for six years after this Distribution Contract terminates, adequate public liability, workplace health and safety and any other insurance required by law or reasonably requested by the Client, and must provide evidence of currency on request.\n\n8.2 The Client must maintain, at its own cost, for the duration of this Distribution Contract, in the case of any claims-made policy, for six years after this Distribution Contract terminates, adequate insurance that is sufficient to cover flyers and any other materials it supplies to the Distributor, including for loss of or damage to the materials and any liability arising out of their possession, use or distribution by the Distributor, and must provide evidence of currency on request.\n\n8.3 For the avoidance of doubt, neither party may rely on any insurance coverage that Realrun may procure for itself.\n\n## 9. Limitation of Liability\n\n9.1 Nothing in this Distribution Contract excludes, restricts or modifies any Non-Excludable Condition.\n\n9.2 Subject to clause 9.1 and to the extent permitted by law, neither party is liable to the other for any Consequential Loss arising out of or in connection with this Distribution Contract, whether in contract, tort (including negligence) or otherwise.\n\n9.3 Subject to clause 9.1, the aggregate liability of each party to the other for any Claim arising out of or in connection with this Distribution Contract is capped at an amount equal to the Run Price under this contract.\n\n## 10. Dispute Resolution\n\n10.1 If a dispute arises, the parties must first attempt to resolve it by good-faith negotiation (including by phone or electronic communication) within 14 days.\n\n10.2 If the dispute is not resolved, either party may refer it to Realrun. The parties agree to comply with any of Realrun's reasonable directions or its appointed dispute service.\n\n10.3 If the dispute remains unresolved 7 days after Realrun has provided its determination (or has declined to determine the matter), either party may commence mediation administered by the Resolution Institute of Australia.\n\n10.4 Except for urgent injunctive relief, no party may commence court or tribunal proceedings until it has complied with clauses 10.1 – 10.3.\n\n## 11. Application of Policies\n\nThe Client and the Distributor must at all times comply with the Terms, Community Guidelines and all other Policies, each of which is incorporated into this Distribution Contract by reference. In the event of any inconsistency, the Terms or Community Guidelines or any other Policy (as applicable) prevails to the extent of that inconsistency.\n\n## 12. Use of Subcontractors\n\n12.1 The Distributor may engage a subcontractor to perform their obligations under this Distribution Contract provided that they have first obtained the Client's written consent to such engagement, which may be given, conditioned or withheld in the Client's absolute discretion.\n\n12.2 Any proposed subcontractor must be a verified User and, if the User is a Minor, the User must:\n\n    a. have verified Guardian Consent; and\n\n    b. have their Guarantor successfully register as a User and agree to provide a Linked Guarantee as set out in clause 3 of the Distribution Contract to guarantee the subcontract.\n\n12.3 If the relevant subcontract is to be entered into by a User that is a Minor, it must meet the Under‑18 Safeguards and comply with Under 18 Work Laws.\n\n12.4 Any subcontractor must enter into a separate Distribution Contract with the Client in relation to the subcontracted services.\n\n12.5 The Distributor is liable for its subcontractors conduct as if their conduct was the conduct of the Distributor.\n\n## 13. Termination\n\n13.1 This Distribution Contract terminates automatically:\n\n    a. when the Flyer Distribution Services are completed and the Run Price is released to the Distributor;\n\n    b. either party's Platform account is suspended or terminated;\n\n    c. the parties agree in writing to terminate;\n\n    d. Realrun notifies either party of termination in accordance with the Terms.\n\n13.2 Either party may terminate this Distribution Contract with immediate effect by written notice if the other party:\n\n    a. materially breaches this Distribution Contract and fails to remedy the breach within 7 days of receiving notice to do so; or\n\n    b. becomes insolvent or bankrupt.\n\n13.3 Termination does not affect any rights or obligations that have accrued up to the date of termination, including any right to claim damages for breach. For the avoidance of doubt, clause 3 of this Distribution Contract survives termination to the extent necessary to enforce any liabilities that accrued up to the date of termination.\n\n## 14. Privacy and Confidentiality\n\n14.1 Each party agrees and acknowledges that solely for the purpose of verifying the completion of the Run, the Client may rely on the Distributor's GPS tracking data to verify completion. If required (as part of the dispute resolution process or for administrative purposes), Realrun may also use the mapping and GPS tracking information generated from a Run. Use and retention of GPS data will be in accordance with the Privacy Policy and the Terms.\n\n14.2 Where the Distributor (including any permitted subcontractor) is a Minor, the Client must not request, store or use any additional personal data of the Distributor beyond what is provided via the Platform and is permitted under the Privacy Policy and applicable law.\n\n14.3 Each party must comply with the Privacy Act 1988 (Cth) and any other applicable privacy laws in relation to any Personal Information obtained through the Platform or under this DistributionContract.\n\n14.4 Each party must keep confidential all information of the other party that is marked confidential or reasonably understood to be confidential, except where disclosure is required by law or permitted by the other party in writing.\n\n## 15. Governing Law\n\n15.1 This Distribution Contract is governed by the laws of New South Wales Australia.\n\n15.2 Each party submits to the non-exclusive jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.\n\n---\n\n# Schedule 2 – Guardian Consent and Guarantees\n\nThis Guardian Consent is to be completed by the parent or legal guardian of a Minor. It must be read together with the Realrun Terms and Conditions, the Community Guidelines and the Model Distribution Contract. This Guardian Consent will be incorporated into the Realrun Terms and Conditions when relating to general platform use, and into the applicable Distribution Contract when relating to a specific Run or Flyer Distribution Service. Capitalised terms have the meanings given in the Terms unless context indicates otherwise. This Guardian Consent supports Platform administration and facilitation only and does not create, evidence or imply any employment, worker or similar relationship between Realrun and any parent/guardian.\n\n## 1. Parties and Details\n\nMinor's full name and date of birth: [insert]\n\nMinor's Realrun account email/ID: [insert]\n\nParent/Guardian full name: [insert]\n\nParent/Guardian relationship to Minor: [insert]\n\nParent/Guardian contact details (email and mobile): [insert]\n\nResidential address: [insert]\n\nProof of identity and relationship provided: [insert] (e.g., driver licence, Medicare card, birth certificate)\n\nBy clicking agree or actively agreeing as prompted by the Platform below, I confirm that I am the Minor's parent or legal guardian and have authority to provide this consent and guarantees outlined below.\n\n## 2. Guardian Consent\n\n2.1 I consent to Realrun recording and verifying my identity, relationship, consent and guarantees within the Minor's account and to Realrun disclosing limited Personal Information between the Minor's account and my recorded contact details for safety, verification, administration, disputes and payment purposes in accordance with the Privacy Policy and applicable law.\n\n2.2 I consent to Realrun establishing a Linked Account for me, linking my account to the Minor's account, and to Realrun disclosing limited Personal Information between our accounts for safety, verification, Run administration, dispute resolution and payment purposes in accordance with the Privacy Policy and applicable law.\n\n2.3 I acknowledge that Realrun, acting reasonably, may refuse, suspend or cancel a Run or the Minor's access if Guardian Consent cannot be verified, if Under‑18 Work Laws or the Under‑18 Safeguards are not complied with, or for any reason permitted under the Terms.\n\n## 3. Parent/Guardian Guarantees\n\n### 3.1 Client Guarantee\n\nFor each Distribution Contract entered into by the Minor, I unconditionally and irrevocably guarantee, as principal debtor, the punctual payment of all amounts and performance of all obligations that the Minor owes to the Client under that Distribution Contract. I acknowledge and agree that this guarantee applies to each Distribution Contract.\n\n### 3.2 Realrun Guarantee\n\nI unconditionally and irrevocably guarantee, as principal debtor, the punctual payment of all amounts and the performance of all obligations that the Minor owes to Realrun under these Terms and any applicable Policy. I acknowledge and agree that this guarantee covers all of the Minor's use of, and conduct on and in connection with, the Platform and the Flyer Distribution Services.\n\n3.3 On the Minor's default under a Distribution Contract or under the Terms (as applicable), I will on demand pay any unpaid amounts and acknowledge and agree that I am liable for the enforcing party's reasonable recovery costs to the extent permitted by law.\n\n3.4 I acknowledge and agree that each guarantee given in this clause 3:\n\n    a. is a continuing guarantee;\n\n    b. is not affected by any variation, waiver, release or compromise or by that Minor turning 18; and\n\n    c. covers the Minor's obligations that may otherwise be void, voidable or unenforceable (including due to capacity).\n\n3.5 The Client may enforce the Client Guarantee set out in clause 6.11a. of the Terms, and Realrun may enforce the Realrun Guarantee set out in clause 6.11b. of the Terms directly against me and neither is required to first demand performance from, or commence proceedings against, the Minor. To the extent any obligation of the Minor is void, voidable or unenforceable (including due to capacity), I am responsible as if that obligation were fully enforceable, for the applicable guarantee.\n\n3.6 I agree that electronic acceptance through the Platform is effective for both guarantees set out in this clause 3. I will promptly execute any further confirmations reasonably required to evidence or give effect to either guarantee set out in this clause 3.\n\n## 4. Limited Payment Collection and Payouts\n\n4.1 I acknowledge that:\n\n    a. Realrun or the Payment Provider, as applicable, acts as a limited payment collection agent for Distributors;\n\n    b. Realrun does not provide, and the Platform is not, a financial product, custodial service or remittance service;\n\n    c. Realrun will instruct the Payment Provider to release or procure the release of payouts following Realrun's completion determination and in accordance with the Terms and any Approved Invoicing Terms. I also acknowledge that payouts may reflect deductions or withholdings made in accordance with the Terms and, where lawful, recovery of any Regulatory Cost Amount attributable to the Minor's Runs (for which Realrun will provide an itemised statement), as described in the Terms. Nothing in this acknowledgement creates, evidences or implies any employment relationship. I consent to payouts being made to a Payment Account nominated for the Minor or, if permitted by the Terms and accepted by Realrun, to a Payment Account nominated by me and recorded within the Minor's account. Realrun may also apply the same treatment in respect of the payment of Fee's owed by the Minor. For the avoidance of doubt, this may include instructing the Payment Provider to transfer or procure the transfer of payment from a Payment Account in my name for the Minor's benefit; and\n\n    d. Realrun may instruct the Payment Provider to deduct or withhold amounts from payouts to the extent permitted or required by applicable law or for Platform administration purposes, and that I (on the Minor's behalf) may be required to provide documentation to claim any exemption or reduction (and will receive receipts or proof of payment to the extent required by law), in accordance with the Terms.\n\n## 5. Supervision, Safety and Lawful Work\n\n5.1 I am responsible for ensuring the Minor's compliance with all Under‑18 Work Laws and the Under‑18 Safeguards, including any limits on hours, curfews, rest breaks, supervision, and prohibited tasks or locations. I am responsible for reviewing the suitability and safety of each Run and am responsible for not permitting the Minor to accept Runs that are unsafe or unsuitable for a minor.\n\n5.2 I am responsible for ensuring the Minor stops any Run if conditions become unsafe and that incidents or near‑misses are promptly reported through the Platform or to Realrun.\n\n## 6. Privacy and Data\n\n6.1 I acknowledge Realrun's enhanced safeguards for minors' Personal Information and consent to Realrun collecting and processing the Minor's GPS/location and activity data for proof of delivery, safety, fraud prevention and dispute resolution, in accordance with the Privacy Policy and applicable law.\n\n6.2 I will not request, store, export or use personal information about Clients, residents or other Users beyond what is provided and permitted through the Platform and the Privacy Policy. I will delete or de‑identify any personal information when it is no longer required for lawful purposes.\n\n## 7. Administrative Authority\n\n7.1 I may, using Platform tools and subject to the Terms perform certain actions such as but not limited to the below on the Minor's behalf:\n\n    a. submit or confirm completion notices;\n\n    b. correspond with Clients and Realrun;\n\n    c. participate in disputes for Platform administration purposes; and\n\n    d. manage payout details within Platform controls.\n\n7.2 I will act honestly and in the Minor's best interests when exercising these permissions.\n\n## 8. Withdrawal of Consent\n\n8.1 I may withdraw Guardian Consent by notice to Realrun. I acknowledge that the withdrawal of Guardian Consent may result in the suspension or termination of the Minor's ability to use the Platform and may not affect obligations accrued before withdrawal. Realrun will handle Personal Information in accordance with the Privacy Policy and applicable law upon withdrawal.\n\n## 9. Acknowledgements\n\n9.1 I acknowledge and agree that:\n\n    a. Realrun is not a party to any Distribution Contract between the Minor and a Client and does not supervise the manner of performance of Flyer Distribution Services other than as provided for in the Terms and the Policies for safety or administrative purposes.\n\n    b. All payments and communications must occur through the Platform. Off‑Platform payments or side arrangements are prohibited.\n\n    c. This Guardian Consent and any administrative actions that I exercise via the Minor's account are for facilitation and safety purposes only and do not create, evidence or imply any employment, worker or similar relationship between Realrun and myself.\n\n    d. I have read and understood the Terms, the Community Guidelines and the Privacy Policy and agree to comply with them.\n\n## 10. Execution\n\n10.1 By clicking agree or actively agreeing as prompted by the Platform, I confirm that I am the parent or legal guardian of the Minor, that I have read and understood this Guardian Consent and the Client Guarantee as well as the Realrun Guarantee contained within and that I agree to be bound by it.\n"},{"id":"be408108-606b-46a3-992b-83a1198e41ac","type":"privacy-policy","version":202607,"effectiveDate":"2025-07-01","gracePeriodEnd":"2026-08-01","content":"# 1. Introduction and Our Commitment to Privacy\n\nRealrun (\"Realrun\", \"we\", \"our\", \"us\") recognises the fundamental importance of protecting the privacy, confidentiality and rights of individuals in relation to their personal information.\n\nThis Privacy Policy explains how we collect, hold, use and disclose personal information, how you can access and seek correction of your information, and how you can make a privacy complaint. It applies to all of your interactions with Realrun, whether you are a prospective or existing client, a customer of one of our clients, a distributor, a user of our websites or applications, an employee, a job applicant, or a supplier.\n\nWe are committed to complying with the Privacy Act 1988 (Cth) (the \"Privacy Act\") and the Australian Privacy Principles (\"APPs\"), together with other laws that apply to our handling of personal information, including the Spam Act 2003 (Cth) and applicable workplace surveillance legislation.\n\n# 2. What is Personal Information?\n\n\"Personal information\" has the meaning given to it in the Privacy Act. In general terms, it means any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in a material form or not. Examples include your name, contact details, financial details, location data and information about your use of our services.\n\n'Sensitive information\" is a subset of personal information that receives a higher level of protection under the Privacy Act. It includes information about matters such as racial or ethnic origin, criminal record and health information. We collect sensitive information only with your consent and where it is reasonably necessary for our functions or activities (for example, the results of a background or police check conducted as part of distributor onboarding), or where the collection is otherwise required or authorised by law.\n\n# 3. The Kinds of Personal Information We Collect\n\nThe personal information we collect depends on your relationship with us and may include:\n\n- **Identity and contact information:** name, mailing or street address, email address, telephone number, date of birth, age and gender.\n\n- **Professional details:** profession, occupation, job title, ABN (for distributors) and eligibility to work in Australia.\n\n- **Financial information:** bank account details (for distributor payments), payment card information, billing details and transaction history. Payment card transactions are processed by our third-party payment providers, and Realrun does not store complete payment card numbers.\n\n- **Location and device information:** GPS and location data (see Section 5), IP address and other device identifiers, operating system and software versions, browsing and in-app activity, and in-app chat messages.\n\n- **Service history:** details of the products and services you have purchased, booked, enquired about or interacted with, and your communications with us.\n\n- **Distributor operational data:** job acceptances and completions, delivery routes, performance metrics and ratings, and photographs or other materials submitted as proof of distribution.\n\n- **Employment and contractor records:** employment or contractor agreements, pay records, tax and superannuation details, background check outcomes (collected with consent) and performance records.\n\n- **Other information:** any other information you provide to us through surveys, forms, promotions, our service channels or interactions with our representatives.\n\n# 4. How We Collect Personal Information\n\nWe collect personal information only by lawful and fair means, and we collect it directly from you unless it is unreasonable or impracticable to do so. Collection methods include:\n\n- Directly from you: when you create an account, book or purchase a service, complete an application or onboarding process, or correspond with us by phone, email, in-app chat, SMS, WhatsApp messages or in person.\n\n- Through our digital services: via your access to and use of our websites, mobile applications and platforms, including but not limited to the services listed below, which may be updated to include future digital services and applications operated under the Realrun brand:\n\n\t- [https://www.realrun.com.au](https://www.realrun.com.au)\n\n\t- [https://realrun.app](https://realrun.app)\n\n\t- [https://platform.realrun.com.au](https://platform.realrun.com.au)\n\n\t- Realrun on the Apple App Store\n\n\t- Realrun on Google Play\n\n- **From third parties:** including identity verification and background check providers, payment processors, credit reporting bodies (where relevant), publicly available sources, and our clients.\n\n**Information collected on behalf of clients.** Where we act as a service provider and handle personal information collected by our clients (for example, information relating to a client’s distribution campaign), we require our clients to confirm that the information was collected lawfully and that the individuals concerned have been made aware of the disclosure to us. We handle that information in accordance with this Privacy Policy and our client agreements, and we take the steps required of us under the APPs to ensure individuals are aware of the collection where applicable.\n\n# 5. Location and GPS Tracking Data\n\nGPS verification is central to the Realrun service, so we want to be specific about how location data is handled.\n\n- **What we collect:** GPS coordinates, timestamps and movement or route data captured from a distributor's device through the Realrun app.\n\n- **When tracking is active:** location data is collected only while a distribution job is active, from the time the distributor commences the job until it is completed or paused. The app is not designed to, and does not, track distributors outside active jobs. Distributors can disable location services on their device at any time, although active jobs cannot be performed while location services are turned off.\n\n- **Why we collect it:** to verify job completion and distribution coverage, generate proof-of-distribution reports, support quality assurance, resolve support requests and disputes, verify payments, and promote distributor safety.\n\n- **Who can see it:** authorised Realrun personnel; the client who commissioned the relevant campaign (through proof-of-distribution reporting for that campaign); and the service providers that host our infrastructure.\n\n- **Notice and consent:** distributors are given written notice of the nature, manner and timing of GPS tracking, and provide express consent, through the distributor agreement at onboarding and before their first job. We provide this notice consistently with applicable workplace surveillance laws, including the Workplace Surveillance Act 2005 (NSW).\n\n- **Retention:** location data is retained in accordance with our retention schedule (see Section 14) for as long as needed for verification, dispute resolution and legal purposes, after which it is securely destroyed or de-identified.\n\n# 6. Consent\n\nWhere we rely on your consent to collect, use or disclose personal information, that consent must be voluntary, informed, current, specific and unambiguous. Consent may be expressed (for example, signing an agreement, ticking an unticked box or confirming electronically) or, in limited circumstances where it is reasonable, implied by your conduct.\n\nWe do not bundle consent for unrelated purposes. We will seek your separsoate consent for: the collection of sensitive information; GPS tracking (obtained through the distributor agreement); direct marketing where consent is required by law; and any use or disclosure of your personal information that falls outside this Privacy Policy.\n\nYou may withdraw your consent at any time by contacting our Privacy Officer (see Section 21). Withdrawal does not apply retrospectively and may affect our ability to provide you with some or all of our services.\n\n# 7. Why We Collect, Hold, Use and Disclose Personal Information\n\nWe collect, hold, use and disclose personal information for the purposes of operating our business, including to:\n\n- operate the Realrun marketplace, including matching distribution jobs to distributors, verifying distribution and facilitating payments;\n\n- provide products, services, reporting and support to our clients and their customers;\n\n- onboard, verify, pay and manage distributors;\n\n- respond to enquiries, send service and administrative messages, and keep contact details up to date;\n\n- perform administrative functions, including billing, accounting and, where applicable, credit assessment;\n\n- analyse, improve and develop our services and platform;\n\n- provide direct marketing in accordance with Section 11; and\n\n- comply with our legal obligations, respond to lawful requests from government authorities, protect our legal rights, and prevent fraud and misuse of the platform.\n\nWe will only use or disclose your personal information for a secondary purpose where that purpose is related to a purpose above (or, for sensitive information, directly related) and you would reasonably expect it, or where you have consented, or where the use or disclosure is otherwise permitted or required by law.\n\n# 8. Automated Decision-Making\n\nWe use computer programs and automated systems to make, or substantially assist in making, certain decisions. Some of these decisions could significantly affect your rights or interests, and in line with the transparency requirements of the Privacy Act we describe them here.\n\nThe kinds of decisions made or assisted by automated systems include:\n\n- the allocation and matching of distribution jobs to distributors;\n\n- verification of job completion using GPS data, which may affect whether and when payment is released;\n\n- calculation of distributor performance metrics and ratings, which may affect access to future jobs; and\n\n- detection of suspected fraudulent, anomalous or non-compliant activity, which may result in a job, account or payment being paused pending review.\n\nThe kinds of personal information used in these systems include location and GPS data, job and transaction history, performance and rating data, account and identity information, and device data.\n\nAutomated outcomes that materially affect you — such as a withheld payment or an account suspension — are subject to human review. You may request a review of any such decision by contacting our Privacy Officer (see Section 21).\n\n# 9. De-identified Data, Analytics and Data Products\n\nWe may aggregate and de-identify personal information to create statistical data, analytical reports, market insights, benchmarks and other data-derived products. Once information has been effectively de-identified — meaning no individual is reasonably identifiable from it — it is no longer personal information under the Privacy Act, and we may retain, use, license or commercialise it, including by sharing it with third parties.\n\nWhen we de-identify information, we apply de-identification techniques consistent with guidance published by the Office of the Australian Information Commissioner (OAIC) and take steps designed to protect against re-identification. We do not attempt to re-identify de-identified data, and we contractually prohibit recipients of our data products from attempting to re-identify individuals or combining the data with other information for that purpose.\n\n**We do not sell identifiable personal information.** If we ever propose to license or disclose identifiable personal information as part of a data product, we will first seek your separate, express, opt-in consent for that specific use.\n\n# 10. Cookies and Online Tracking Technologies\n\nOur websites and applications use cookies and similar technologies (such as web beacons, pixels, software development kits and local storage) to maintain the continuity of your session, remember your preferences, measure traffic and usage patterns, and improve our services. We may use third-party analytics providers for these purposes.\n\nWe may also work with third-party advertising partners who use cookies and similar technologies to serve interest-based advertising. You can manage or disable cookies through your browser settings and, where available, through the cookie controls on our digital services. Blocking cookies may limit the functionality of some features.\n\n# 11. Direct Marketing\n\nWe may send you direct marketing communications about our products, services, offers and insights by mail, email, SMS or telephone, in accordance with the Spam Act 2003 (Cth) and the APPs. Every electronic marketing message we send will include a functional unsubscribe facility.\n\nYou may opt out of direct marketing at any time, free of charge, by using the unsubscribe facility in the message or by contacting our Privacy Officer, and we will action your request promptly. We do not disclose your personal information to third parties for their own direct marketing purposes without your consent.\n\n# 12. What Happens If You Do Not Provide Your Information?\n\nYou are not obliged to provide personal information to us. However, if you choose not to provide the information we reasonably request, we may be unable to: provide you with the requested products or services, either to the same standard or at all; process an application or complete distributor onboarding; tailor our websites, applications and communications to you; or notify you of service updates and offers. For distributors and employees, it may also affect our ability to establish or maintain the contractual or employment relationship.\n\n# 13. Who We May Disclose Personal Information To\n\nWe may disclose personal information, on a need-to-know basis and for the purposes described in this policy, to:\n\n- **Internal parties:** our employees and related bodies corporate.\n\n- **Clients:** in campaign reporting, including proof-of-distribution reports that may contain location and route data (see Section 5).\n\n- **Service providers:** cloud hosting and IT providers, payment processors, identity verification and background check providers, communications platforms, couriers and mailing houses, insurers, debt collection agencies and professional advisers (such as accountants, auditors and solicitors).\n\n- **Government and regulators:** law enforcement bodies, courts, regulators and other government authorities where required or authorised by law.\n\n- **Business transactions:** prospective purchasers, investors and their advisers, under confidentiality obligations, in connection with an actual or proposed sale, restructure or financing of our business.\n\n- **Others with your consent:** any other party where you have consented to the disclosure.\n\n**Overseas disclosure.** Some of our related entities and service providers (including infrastructure providers) are located outside Australia, including in the United States, New Zealand, the European Union, Singapore and the Philippines. Before disclosing personal information overseas, we take the steps required by APP 8 — including contractual safeguards — to ensure overseas recipients handle your personal information consistently with the APPs, and we remain accountable for those disclosures as required by the Privacy Act.\n\n# 14. How We Hold, Secure and Retain Your Personal Information\n\n**Storage.** We hold personal information primarily in electronic form on secure cloud infrastructure managed by us or our trusted service providers, located in Australia and overseas (see Section 13). Where we hold limited physical records, they are stored in secure premises with restricted access.\n\nWe employ technical and organisational measures designed to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, including:\n\n- encryption of data in transit, and encryption at rest where supported;\n\n- access controls based on least privilege, and multi-factor authentication on internal systems;\n\n- network protections, including firewalls, logging and monitoring;\n\n- periodic review and testing of our security posture;\n\n- due diligence on, and contractual security obligations for, our service providers; and\n\n- confidentiality obligations and privacy and security training for our personnel.\n\nNo method of transmission over the internet is completely secure. While we cannot guarantee the absolute security of information transmitted to us online, we take reasonable steps to protect it once received.\n\n**Retention and destruction.** We retain personal information only for as long as it is reasonably necessary for the purposes described in this policy or as required by law (for example, financial and transaction records are generally retained for seven years under corporations and taxation laws). We maintain a data retention schedule that specifies retention periods by category of information. When personal information is no longer required, we take reasonable steps to securely destroy it or to de-identify it in accordance with Section 9.\n\n# 15. Data Breach Response\n\nWe maintain a data breach response plan consistent with the Notifiable Data Breaches scheme under the Privacy Act. If we suspect a data breach has occurred, we will act promptly to contain it and will assess, within 30 days, whether it is an eligible data breach that is likely to result in serious harm to any individual. Where notification is required, we will notify the OAIC and affected individuals as soon as practicable, including recommended steps individuals can take, and we will remediate the cause of the breach and review our controls to prevent recurrence.\n\n# 16. Children’s Privacy\n\nOur services and platform are not directed at persons under the age of 18, and distributor accounts may only be created by persons aged 18 or over. We do not knowingly collect personal information from anyone under 18 without the consent of a parent or legal guardian. If we become aware that we have collected such information without that consent, we will take reasonable steps to delete it.\n\n# 17. Anonymity and Pseudonymity\n\nWhere it is lawful and practicable, you may deal with us anonymously or using a pseudonym — for example, when making a general enquiry. However, for most core services, transactions, account creation and distributor onboarding, we require you to identify yourself in order to provide the service.\n\n# 18. Accessing and Correcting Your Personal Information\n\nYou have the right to request access to, and correction of, the personal information we hold about you.\n\n**Access.** You can request access by contacting our Privacy Officer. We will respond within a reasonable period (usually 30 days). We will not charge you for making the request, although a reasonable administrative fee may apply for providing access, and we will tell you about any fee before proceeding. We may refuse access only where the APPs permit — for example, where access would unreasonably interfere with the privacy of others or pose a serious threat to safety — and if we refuse, we will provide written reasons and the mechanisms available to complain about the refusal.\n\n\n**Correction.** If you believe the personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us and we will take reasonable steps to correct it. If we do not agree that the information requires correction, you may request that we attach a statement to the record noting that you consider it inaccurate.\n\n# 19. Complaints\n\nIf you believe we have breached your privacy or the APPs, please contact our Privacy Officer with the details of your complaint. We will acknowledge your complaint promptly, investigate it confidentially, and aim to respond to you with our proposed resolution within 30 days.\n\nIf you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at [https://www.oaic.gov.au](https://www.oaic.gov.au) or by phone on 1300 363 992.\n\n# 20. Changes to This Policy\n\nWe may review and update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal obligations. The current version, together with its \"Last updated\" date, will always be available on our website. If we make material changes, we will take reasonable steps to bring them to your attention, such as by posting a prominent notice on our website or contacting you directly. We encourage you to review this policy periodically.\n\n# 21. Contact Us\n\nFor privacy-related queries, access or correction requests, consent withdrawals, requests for human review of automated decisions, or complaints, please contact:\n\n**Privacy Officer, Realrun**\n\n[support@realrun.com.au](mailto:support@realrun.com.au)\n"},{"id":"91810eb2-05eb-4082-b43e-8fd616305b9a","type":"community-guidelines-clients","version":202607,"effectiveDate":"2026-07-01","gracePeriodEnd":"2026-08-01","content":"\n# Welcome to the Realrun Community\n\nThese Community Guidelines form part of, and must be read together with, the Realrun Terms and Conditions, our Policies and the contract between you and a Distributor (Terms). They apply to every real estate agency (also called a “Client”) who posts a Run on the Realrun Platform. Capitalised words have the meaning given in the Realrun Terms and Conditions unless the context states otherwise.\n\nDistributors rely on Realrun to provide a fair, transparent, and well-managed platform—and they depend on Clients to provide clear, accurate instructions, lawful flyer content, and prompt confirmation of completed Runs. These Guidelines set out the minimum conduct requirements designed to keep the Platform safe, transparent and enjoyable for all users. If you suspect that a breach has occurred, please report it to Realrun promptly so we can investigate and, where appropriate, help resolve the issue. Ignoring these Guidelines may result in remedial action under the Terms and may expose you—and us—to legal liability. \n\nWe take breaches of these Guidelines very seriously. Serious or repeated breaches may result in account suspension, permanent removal from the Platform and/or referral to the relevant authorities.\n\n# 1. Key Laws You Must Follow\n\n## 1.1 Spam Act 2003 (Cth)\n\nRealrun facilitates physical letterbox distribution only. You must not use the Platform, nor any Personal Information obtained through it, to send unsolicited electronic marketing messages (email, SMS, MMS, voice or fax). \n\n## 1.2 Local Laws & By-laws\n\nYou must comply with all municipal by-laws relating to littering, signage and public behaviour. You must not instruct Distributors to deliver flyers to letterboxes displaying “No Junk Mail”, “Addressed Mail Only” or similar signage. Any fines or penalties arising from your conduct are your responsibility. \n\n## 1.3 Privacy Act 1988 (Cth)\n\nPersonal Information obtained through the Platform (for example, Distributor names, phone numbers or GPS traces) may only be used to manage the relevant Run, resolve a dispute or as otherwise permitted by Realrun’s Privacy Policy, applicable law or the Terms. You must implement reasonable security safeguards and delete or de-identify that information once it is no longer required for lawful purposes. Within an Organisation Account, we may make limited information available to Authorised Users for the purposes of administering Runs, billing and other support tasks, in accordance with our Privacy Policy and the Realrun Terms and Conditions. \n\n## 1.4 Australian Consumer Law\n\nAll Run descriptions, promotional claims and marketing materials must be accurate, complete and not misleading, deceptive, unfair or unconscionable. Where the ACL implies consumer guarantees into any goods or services you advertise, those guarantees cannot be excluded. \n\n## 1.5 Work, Health & Safety\n\nYou must not instruct or encourage Distributors to conduct a Run in an unsafe manner. This could include, to enter unsafe premises or breach any local laws or council by-laws (for example, delivering material to locked boxes, gated communities or multi-dwelling complexes where access is restricted). This may also include imposing unrealistic deadlines on a Run.\n\n## 1.5 Intellectual Property\n\nYou must own, or hold a valid licence to use, every copyright work, trade mark or other intellectual property appearing in your flyers, brochures or other collateral (Materials). You grant Distributors (and Realrun where relevant) a limited, non-exclusive licence to handle, store and distribute the Materials for the purpose of providing/facilitating the provision of Flyer Distribution Services. \n\n## 1.7 Engagement of Distributors under 18\n\nIf you engage a Minor, you must:\n\n    a. not post or assign Runs that would breach applicable Under 18 Work Laws or Realrun’s Under‑18 Safeguards (including restrictions on hours, curfews, supervision requirements and prohibited tasks such as night‑time delivery or driving for school aged Distribution in certain states);\n\n    b. ensure the Run instructions are suitable for a Minor (for example, clear routes, safe pickup points, no gated or restricted access areas requiring entry beyond an accessible letterbox);\n\n    c. not seek to contract with, or obtain Personal Information from, a Minor off‑Platform;\n\n    d. not request additional Personal Information about a Minor other than what is provided via the Platform; \n\n    e. cooperate with Realrun as required in relation to any verification checks it conducts for Guardian Consent (including pausing or cancelling a Run if Realrun is not satisfied that safeguards are in place); and\n\n    f. ensure that the relevant Linked Guardian agrees to any variation of a Run and provides the Client Guarantee for that Minor’s obligations under each Distribution Contract entered into.\n\nFor administrative and safety purposes, a Linked Guardian may submit completion notices, correspond with Clients and Realrun, raise or respond to disputes and otherwise act on the Minor’s behalf.\n\nIn order to provide Clients with additional comfort and security, parents or legal guardians of Minors must guarantee the performance of the relevant Minor’s obligations under the applicable Run (by providing the Client Guarantee as outlined in the relevant Distribution Contract).\n\n# 2. Before You Post a Run\n\n2.1 You must provide clear, accurate and complete instructions, including the precise streets or designated map areas, total item count, pick-up details and any known access issues. If you intend to allow Minors to perform the Run, you must ensure the Run parameters comply with Under 18 Work Laws and the Under‑18 Safeguards.\n\n\n2.2 You must supply Materials that are fit for letterbox distribution. All flyer content must comply with all relevant laws. You must ensure all flyers are pre-counted, bundled, and ready for collection or delivery at the agreed location and time. If Materials are damaged, non-compliant, unlawful, misleading, offensive, or not properly prepared or ready when promised, Realrun or the Distributor may refuse to deliver them or may cancel the Run at your cost. If you are paying by invoice, Realrun may issue an adjusted invoice or a cancellation fee reflecting any reasonable costs incurred. If you paid upfront (by card or electronic funds transfer), Realrun may authorise a partial refund less any applicable fees.\n\n2.3 You must have a valid pre‑authorised payment method on file. If you pay by card or electronic funds transfer (EFT) upfront, you authorise payment of the full Run Price upfront at acceptance to be held and released under Realrun’s completion determination and payment instructions to the Payment Provider in accordance with the Terms. If you are approved to pay by invoice under the Approved Invoicing Terms, payment is due on the invoice due date (currently 7 days from issuance but subject to change at our discretion (acting reasonably) from time to time) and funds are released to the Distributor once the Payment Provider receives cleared funds (unless Realrun elects to instruct the Payment Provider to advance payment).\n\n2.4 If any aspect of a Run changes—such as area, quantity, or timelines—you must update the Run through the Platform. You must also respond to Distributor or Realrun queries within a reasonable time to ensure smooth communication and completion of the Run.\n\n# 3. Billing and Payment Terms\n\nYou can pay for your order securely by card or EFT at checkout, or by another method we nominate including by invoice on Approved Invoicing Terms if we determine that you are an eligible Client. Where the Approved Invoicing Terms apply, Realrun accepts invoice payment from you for the Run Price and applicable Fees by the due date stated on the invoice (payment is due 7 days from the date of the invoice unless we otherwise notify you in writing). Realrun may suspend or revoke invoice terms, reduce credit limits, suspend or terminate your account or take recovery action if any amount is overdue or if our risk thresholds are exceeded.\n\nIf you are approved to pay by invoice under the Approved Invoicing Terms: \n\n    a. you must pay by card or EFT or direct debit from a nominated Payment Account;\n\n    b. if you have set-up a direct debit arrangement, Realrun may require that you provide reasonably supporting documentation and collateral to support the invoicing arrangement such as a completed direct debit authority, trade references, guarantees or security; \n\n    c. Realrun may refuse to allow a Distributor to commence a Run if, acting reasonably and in accordance with the Terms and applicable law, Realrun determines that there is a risk the invoice will not be honoured, if there are outstanding amounts payable, or if there are other reasonable grounds to believe that payment may not be received; \n\n    d. Realrun acting reasonably, may revoke your eligibility to pay by invoice at any time; and\n\n    e. if any invoice is overdue, interest accrues daily at 5% per annum above the RBA cash rate, calculated on a monthly basis, until paid in full. You must also pay all reasonable costs of collection. \n\n# 4. During and After Distribution\n\n4.1 Distributors operate with live GPS tracking. You consent to our collection of route data and must review that data promptly once the Distributor marks the Run complete. \n\n4.2 You must not interfere with, falsify or attempt to disable tracking data. Any such activity is a material breach of these Guidelines and the Terms. If suspected, Realrun may suspend payment processing and extend any related confirmation timelines.\n\n4.3 Within three Business Days of receiving the completion notice for a Run you must either:\n\n    a. confirm completion of the Run (your confirmation assists Realrun’s completion determination for the Run); or \n\n    b. raise a bona-fide dispute through the Platform’s dispute workflow. \n\n4.4 Unless expressly stated otherwise, all prices are inclusive of GST. Realrun will issue a valid tax invoice for any taxable supply. You must provide your correct legal name and ABN.\n\n4.5 You must cooperate with Realrun and the Payment Provider in relation to any chargeback or reversal, including by providing information reasonably requested. Realrun may suspend your account, re‑debit, or require alternative payment where chargebacks occur.\n\n4.6 We will issue you with a tax invoice any time we process a payment on your behalf or otherwise in accordance with applicable law. If you are approved for invoicing under an Organisation Account, invoices for individual Runs that are published by one or multiple Authorised Users may be collated and issued in batches for administrative purposes and addressed to the Organisation (or the administrator or billing contact that you nominate).\n\n4.7 Where funds are collected by the Payment Provider and held on the Distributor’s behalf pending completion, funds may be released only in accordance with the Terms and Realrun’s instructions to the Payment Provider following Realrun’s completion determination.\n\n4.8 Realrun may deduct or withhold any service fees, adjustments, chargebacks or other amounts you owe under the Terms from any payout. We may also set off any amounts you owe against any current or future payouts, maintain a negative balance on your account and require you to repay any outstanding amount as a debt. You must not set off or withhold any amount you owe to Realrun. Where deductions or withholdings are made in accordance with the Terms, Realrun (or the Payment Provider, as applicable) will provide receipts, proof of payment or other relevant documentation to the extent required by law.\n\n4.9 Off-platform payments, private side-deals or attempts to circumvent Realrun fees are strictly prohibited. All invoice requests must be processed through the Platform and issued by Realrun, payments made directly to Distributors do not discharge your obligations to Realrun.\n\n4.10 Amounts paid to Realrun are not held on trust or in escrow unless required by law. You appoint Realrun or the Payment Provider (as applicable) as a limited payment collection agent solely for the purpose of accepting the Run Price from you via the Payment Provider and instructing disbursement under the Terms. Neither Realrun nor the Payment Provider will pay interest on amounts held pending disbursement, and Users have no entitlement to any interest or float. Realrun’s or the Payment Provider’s agency is limited to payment collection and disbursement instructions and does not create any fiduciary, custodial or broader agency relationship. For the avoidance of doubt, Realrun does not provide, and the Platform is not, a financial product, custodial service or remittance service.\n\n4.11 Realrun verifies completion acting reasonably and controls the release of payment and invoice adjustments in accordance with the Realrun Terms and Conditions and applicable Policies. If you do not act within the acceptance window outlined in section 4.3 above, the Run will be deemed accepted for Platform administration purposes and Realrun may instruct the Payment Provider to release/procure the release of payment where the Run is funded upfront or Realrun may issue/adjust invoices if the Approved Invoicing Terms apply. If neither you or the Distributor takes action within 30 days after the Distributor confirms completion and Realrun is not satisfied the Run was completed, the Run may be cancelled and the Run Price returned to you (subject to any Fees and any amount Realrun determines is payable to the Distributor for work commenced). \n\n4.12 Realrun may, but is not obliged to, instruct the Payment Provider to pay a Distributor for a completed Run whether or not you have confirmed completion or paid any invoice (and may elect to advance funds in accordance with the Terms). Your obligation to pay the Run Price and any applicable fees to Realrun is independent and continues notwithstanding any dispute, subject to the Distribution Guarantee outlined in section 6 and the Terms.\n\n4.13 Any feedback you provide must be honest, factual and non-abusive.   \n\n4.14 Defamatory or retaliatory feedback may be removed and could expose you to liability \n\n# 5. Service Delivery and Timeframes\n\n5.1 The Realrun platform is designed to help facilitate the timely completion of flyer distributions by Distributors in accordance with the timeframe agreed for each Run. When you post a Run and a Distributor accepts it, you are entering into a separate contract (a Distribution Contract) directly with the Distributor for the performance of the Flyer Distribution Services. Realrun is not a party to this contract and does not guarantee completion within any particular timeframe. \n\n\n5.2 If you intend to allow Minors to complete a Run, you must indicate this in that Run and ensure the Run parameters comply with the Under 18 Work Laws and the Under‑18 Safeguards. Where a Distributor is a Minor, a Linked Guardian may communicate with you and Realrun for administrative purposes, submit completion notices and raise/respond to disputes on the Minor’s behalf.\n\n5.3 If weather conditions, access issues, or other unforeseen circumstances arise, reasonable adjustments to the delivery schedule may be required. Any issues or delays relating to the completion of a Run should be resolved directly between you and the Distributor, in accordance with the Distribution Contract and the dispute resolution procedures set out in the Platform Terms. Realrun may assist in facilitating communication or dispute resolution as described in the Terms, but ultimate responsibility for service delivery rests with the parties to the Distribution Contract. \n\n# 6. Distribution Guarantee\n\n6.1 If you believe a Run has not been completed in accordance with the agreed instructions—such as where there is intentional dumping of Materials, excessive double-ups, or where less than 80% of the total items have been delivered—you may be eligible for a refund in cash or in Realrun Credits.\n\n6.2 To make a claim under this policy, you must submit supporting evidence, which may include photos, printing receipts, and GPS tracking data where available. Claims without sufficient evidence may not be accepted. Realrun Credits or refunds may not be issued if the Run is at least 80% complete, if evidence is missing, if the issue is minor or unverifiable, or if external factors affected delivery.\n\n6.3 Where Realrun verifies a claim and determines that the Run was not completed as required, you will be entitled to a pro-rata refund of the Run Price (ie. 100% refund if the Run was not completed at all or 90% refund if 90% if the Run was completed) in cash or in an equivalent sum of Realrun Credits, at your discretion and Realrun will procure your refund in accordance with the Terms. If you elect to receive a cash refund:\n\n    a. if you made payment under the Approved Invoicing Terms, Realrun may issue a credit note or apply a set‑off against current or future invoices; or\n\n    b. if you paid by card or EFT upfront, the Payment Provider may pay or procure a refund to the source Payment Account subject to the applicable Policies.\n\n# 7. Your Account\n\nTo help keep the Platform secure and running smoothly, we expect the following from you in relation to your account:\n\n    a. **No transfers:** You’re responsible for keeping control of your Client Account at all times. Your account, along with its ratings and feedback, reflects your conduct on the Platform and cannot be transferred without our approval. You remain liable for all amounts incurred on your account. If you operate as an Organisation, you may maintain an Organisation Account with multiple Authorised Users. Separate User accounts may be registered for different staff and associated with the same Organisation for administrative and billing purposes. The Organisation remains responsible for all actions of its Authorised Users and all amounts incurred through the Organisation Account.\n\n    b. **One account per Client:** Each individual User must have their own login. If you are an Organisation, multiple Authorised Users can access the Organisation Account. Duplicate personal accounts or shared credentials are not permitted. We may suspend or remove any duplicate accounts at any time. We may also suspend or remove your account if we believe you or your representatives are trying to hide your trading history. Realrun may also cancel any related Runs. \n\n    c. **Collaboration:** If Realrun, or a relevant Distributor, asks you for information about a Run or your account, you or your Authorised Users should respond promptly and accurately. This helps keep the Platform safe and running smoothly for everyone.\n\n# 8. Identity\n\n8.1 We require mutual respect, accountability and transparency to keep the Platform safe and trustworthy. Please make sure your account always has accurate and complete information. If any required details are missing or incorrect, we may suspend your account until it’s fixed.\n\n8.2 We expect that your account will meet the following minimum requirements as updated from time to time:\n\n    a. **Legal name and ABN:** Your profile needs to show your business’s full legal name (as registered with the Australian Securities and Investments Commission or the Australian Business Register) and/or your Australian Business Number (ABN), as applicable.\n\n    b. **Authorised contact person:** Please nominate an authorised representative for your business (for billing and any other administrative purposes) and include their full name and contact details.\n\n    c. **Profile image or logo:** Your profile should have a clear image that identifies:\n\n        i. your face:\n\n            A. your face should be clearly visible;\n\n            B. you should use good lighting and minimal distractions; and\n\n            C. the picture used should be presentable for formal use.\n\n        ii. your business — this could be your current trading logo.\n\n# 9. Content Standards\n\n9.1 Materials must comply with all applicable laws and industry codes. Materials must not be defamatory, discriminatory, obscene, offensive, or promote illegal products or services. \n\n9.2 Realrun may remove and/or refuse to facilitate the distribution of any Materials that, in its reasonable opinion, breach these Guidelines or expose Realrun or Distributors to liability. \n\n# 10. Prohibited Conduct\n\nWithout limiting the Terms, you must not:\n\n    a. engage Distributors outside the Platform for the same or similar work that was initiated on the Platform for a period of 6 months from first contact unless authorised otherwise by us in writing, or attempting to bypass Platform processes (including payment and tracking); \n\n    b. post Runs that contain misleading or inaccurate information, facilitate unlawful activity or the distribution of prohibited items; \n\n    c. harass, bully or discriminate against any Distributor, resident or Realrun staff; \n\n    d. post fake Runs, create duplicate accounts without approval, solicit false reviews or otherwise manipulate the Platform’s reputation system; and\n\n    e.posting, assigning or encouraging Runs in breach of Under 18 Work Laws or the Under‑18 Safeguards, including night‑time deliveries where prohibited, unsafe delivery methods, or activities unsuitable for Minors.\n\n# 11. Accountability, Reviews and Enforcement\n\nRealrun may remove a Run, withhold payments, suspend or terminate your account or take any other action permitted by law if you breach these Guidelines, the Terms or any applicable law. Serious breaches—such as fraudulent GPS tampering, repeated non-payment, off-platform solicitation or distribution of unlawful content—may result in permanent removal and referral to relevant authorities.\n\n# 12. Updates and Contact\n\nRealrun may amend these Guidelines at any time in accordance with the Terms. Continued use of the Platform after an update constitutes acceptance. \n\nFor assistance, contact the Realrun Support Team via the in-app Help function or email [agencies@realrun.com.au](agencies@realrun.com.au). For privacy questions email [privacy@realrun.com.au](privacy@realrun.com.au). Thank you for helping us maintain a transparent, trackable and trusted flyer distribution marketplace.\n"}]}